Poland
Experienced Cloud Engineer with a demonstrated history of working on Troubleshooting ,Cloud Platforms, Data-center management and Virtualization. Skilled in Computer Hardware, Linux, Dell Servers , IBM Servers and Virtualization. A good Team Player always eager to learn and share knowledge that helps the team reach our goals in the most optimal way possible.
- Recommend technical solutions that will enhance performance, increase redundancy, and add - Quickly turn business problems into technical solutions. - Manage configurations and the deployment of equipment in compliance with established technology policies. - Implement new changes and services on pre-prod environment and validate the changes meet standards and criteria. - Document all the steps involved during the changes, and be able to do any requested documents and guides of the changes as needed. - Regular participation in change control activities that comply with ITIL change management.
- Using technical ability to resolve highly complex issues for enterprise solutions - Coaches and mentors and provides guidance to employees to help them improve their technical skills - Provide technical assistance to help resolve issues relating to a variety of enterprise technologies - Research and reproduce technical issues using enterprise data center lab resources - Work with vendors’ engineering group to provide solutions to complex issues - Develops and delivers training related to technical specialties - Prioritize projects, issues and tasks
- Providing Engineering Support for DellEmc VxRail, troubleshooting Hardware (Dell PowerEdge Servers , VMware Infrastructure (VMware vCenter, VMware ESXi,..etc), Administration and deployment issues. - Write how-to and other technical articles for internal and customer communities. - Coaching Technical Support Engineers.
- Providing Engineering Support for DellEmc VxRail, troubleshooting Hardware (Dell PowerEdge Servers , VMware Infrastructure (VMware vCenter, VMware ESXi,..etc), Administration and deployment issues. - Write how-to and other technical articles for internal and customer communities.
- Remote technical support of IBM hardware products and systems and includes the following: - Provide remote troubleshooting and analysis assistance for installation (or reinstallation), usage and configuration questions - Provide answers for general usage and operation questions. - Provide problem determination / problem source Identification. Review diagnostic information to assist in isolation of a problem cause (which could include, assistance interpreting traces and dumps). - Identify known defects and fixes to resolve problems. - Provide assistance on supported product known defects for which available corrective service information and program fixes are available. - Identify suspected defects and engage development teams to assist in resolution. - Provide assistance with questions regarding product documentation related to the supported products. - Interpret online manuals regarding IBM code and application interfaces. - Collaborate with other support centers and business units to provide seamless problem resolution. - Demonstrate proficiency in the hardware and software platform supported by maintaining applicable technical certifications. - Provide technical support service delivery within established guidelines; demonstrating soft skills and technical skills that contribute to client satisfaction. Demonstrate excellent oral and written communication skills.