Canada
Senior Program Manager with 10+ years in IT and 8 years in program management, specializing in driving strategic client delivery. Skilled in developing high-performance teams, implementing governance frameworks, and enhancing project execution. Proven track record of aligning solutions with client needs to achieve project success and operational excellence.
•User-Centric Prioritization: Prioritize user experience by conducting usability testing and incorporating feedback, leading to a 45% increase in app store rating and higher overall satisfaction scores for mobile applications. •Increased Program Efficiency: Manage all mobile programs by implementing Agile methodologies, resulting in a 40% reduction in delivery times while maintaining adherence to quality standards. •Leveraging Technical Expertise: Utilize a solid grasp of software development processes by leading cloud transformations, resulting in a 50% increase in deployment cycles and enhancing scalability by 35%. •Excelling in Stakeholder Communication: Keep all stakeholders informed by providing regular, transparent updates on project status and risks, increasing stakeholder satisfaction by 30% and ensuring alignment across teams. •Insurance Industry Expertise: Drive technical programs at Sunlife Financial by aligning technology initiatives with business needs, resulting in a 25% increase in operational efficiency and enhanced customer satisfaction.
- Design, develop,and document APIs that utilizes Ericsson services and technologies to enable developers to use to achieve business goals. - Highly involved in the architectural design of the REST API infrastructure from a top-down approach. - Design, develop, test, and maintain both server-side (Jax-RS) and client-side (Java) SDKs to ensure the communication from one endpoint to the other is consistent. - Successfully deployed and maintained an Openstack cloud environment to be the driving force of our API development. - Develop and maintained Docker containers within our Openstack cluster to act on and execute incoming API calls.