Delhi, India
Post Graduate holding expertise in Client Management, Benefits Administration, HR Operations, COE support functions (Recruiting operations, Global Payroll) Project Management, Transitioning New Roles/Clients/Processes, and Continuous Process Improvements with the help of Lean and Process Documentation ▪ 15+ years of experience in Client Management/ HR Operations / Team Management ▪ Rich experience in HR operations and COE support functions ( Regional HR Operations, Data Governanace, Global Onboarding, Global Benefits ) ▪ Operations Delivery ▪ Transition Management ▪ Project Management ▪ New Client Implementation ▪ Process Improvements ▪ Training ▪ Hiring/Interviewing ▪ Reconciliation
• Leading the regional service delivery for the Shared Services team (EMEA, India and APAC ) Global Onboarding team , Data Governance and Global Benefits Team • Collaborating with the global stakeholders from the regional HR teams (Employee Experience, Payroll, Compensation, HRIS, Benefits, Immigration etc.) • Leading the key initiatives related to New Projects, Change Management, One-Time Work requests etc. • Working hand in hand with the HR Transformation team on new projects and continuous improvements • Collaborating with the RPA team for exploring the automation opportunities and implementing the identified automations • Preparing the growth plans for the colleagues, enabling/preparing them for the future roles • Owning the Data Quality, Audits and Reconciliations • Review and revamp the JDs & the interview process, candidate screening & interviews and collaborating with the Recruitment team
▪ CSP enables partners to have end-to-end ownership of the customer lifecycle and relationship for Microsoft ▪ Working as a single point of contact for the clients for assigned regions (APAC and Nordics) ▪ Taking care of billing, reconciliation and invoicing ▪ Prepare monthly Profit & Loss forecasts (revenue, expense, and operating income) to assess current and projected financial performance, helping regional CFO and other Finance leaders in crafting financial strategies ▪ Updating tickets on client queries/issues on the ticketing platform for resolving escalations and validating and processing corporate action data ▪ Accountable and responsible for identifying and executing process improvements ▪ Responsible for completing Special Projects and conducting Audits for the process
• Responsible for HR operations & Resource management • Collaborating with the global stakeholders from the regional HR teams ( HRBP, Payroll, Onboarding, Compensation, HRIS, Benefits, Immigration etc.) • Responsible for resource planning and management within teams. • Managed a team of consultants • Keeping company ATS System updated with Open & Closing of Jobs • Maintaining daily, Weekly, and monthly reports – (Matrix-Excel reports, Graphical representation,) of team performance to the executive management and discussing, and identify the gaps for improvement. Acting as an interface to negotiate and exchange information with all levels of management • Manage external vendor relationships, negotiate the right-to-hire agreements and rates • Development of candidate offer package and closing strategies in tandem with the Hiring Manager, compensation, negotiation and extend job offers, and follow-up to ensure appropriate onboarding procedures. • A clear understanding of US benefits, compensation, employment types, and terms like C2H (Contract to Hire) positions, C2C, W2, 1099, EAD, GC, and Citizens
• Managed HR operations (HRSS )for HCL America clients • Balancing the payroll accounts by resolving payroll & billing discrepancies • Process payroll process to maintain billing information as required. • Interact with customers for general billing, account receivable, payments, and collection inquiries. • Data governance for all time and attendance and personnel transactions such as new hire, Termination, maternity leave, work accident, leave of absence, benefits deductions, etc. State and Federal taxes, including quarter and year-end reconciliation billing
• Client Management / Account Management into Recruiting operations. • Process billing by collecting, and calculating commissions, and other wages. • Update payroll & billing records by entering New Hires, changes in exemptions, insurance coverage, savings deductions, and job title and department/division transfers in the project. • Prepare reports by compiling summaries of earnings, taxes, deductions, leave, disability, and nontaxable wages when required by management • Lead/Manage/Motivate/Coordinate with the team of consultants and guide them towards achieving the daily, weekly, and monthly team targets. • Foster transparency and visibility and radiate information - ensure that a team's progress and successes are highly visible to all, including the team itself. • Trained and coached the newcomers in understanding the process