Greater Toronto Area, Canada
With diverse experience of 10 years in IT, I hold a strong background in agile software delivery and scrum initiatives. I specialize in driving digital enterprise transformations. My expertise lies in requirement gathering, system analysis and design, integration, Scrum/SAFe ceremonies for cross-functional teams working on cloud-native BSS solutions. Currently, I serve as a Product Owner within the Agile Release Train at CDW, where I manage and lead large, transformational strategic projects. My responsibilities include creating, prioritizing, and managing the product backlog, achieving 90% of all feature deadlines using the SAFe framework. I excel in solution design and implementation, proposing and designing solutions that align with business objectives.By collaborating closely with IT and development teams, I ensure the successful deployment of scalable, maintainable solutions that meet performance benchmarks, reducing lead time by 20%. I also create and update documentation, including use cases, SRS, process maps, impact assessments, and release notes. System integration is another area where I shine, orchestrating the seamless integration of BSS solutions with diverse enterprise applications. I oversee SIT and UAT phases, troubleshooting post-implementation integration challenges to ensure smooth operations, thereby reducing defects by 20-25%. In project management, I take ownership from the business perspective, tracking progress and communicating updates to stakeholders. Risk identification and mitigation are key responsibilities to safeguard project success in a dynamic environment. In stakeholder communication, I serve as the vital link among business units, IT, and external parties, ensuring everyone is aligned. Key Skills and Qualifications: Core Competencies: Requirement gathering, , System Analysis and Development, Sprint planning, Stakeholder Management, User stories, Daily scrum/PI planning/Sprint retro, Definition of Ready/Done, Business System Analysis, Backlog Refinement, Acceptance Criteria of Backlogs - Product/Sprint, EPIC Framework & Methodologies: SAFe, Agile & Waterfall, Scrum & Kanban Framework, OOPS IDEs & Build Tools: JIRA, Miro, Confluence Languages: Core Java, C++, Unix & Shell Scripting, SQL Certifications : AWS Solution Architect, PSM1(Scrum.org),SAFe Product Owner (SAFe PO/PM) I am eager to bring my expertise to a Technical Product Owner or Technical Scrum Master role, where I can continue to drive innovation and deliver exceptional results.
● Led the execution of product lifecycle processes for home-grown custom billing product within a Scrum Pods, ensuring alignment with strategic objectives and customer needs. ● Involved in creating and maintaining Business cases and Product Backlog, running backlog refinements, and prioritize stories, epics, and themes to develop an MVP ensures maximum value reducing scope creep by 30%. ● Partnered with cross-functional teams—including Business analysts, engineers, designers, QA, and Architects—to define, develop, and deliver high-impact product features reducing scope creep by 10%. ● Managed and prioritized the product backlog in collaboration with the Tech Leads, translating product strategies into actionable development scope by slicing in EPIC’s, Features and User stories.
• Part of Business Solution and Integration team supporting enterprise solution architecture for BSS components at Bell Canada@Amdocs. • Involved in assessing technical solutions, SRS & providing costs/budget for new RFP/RFA. • Designed complex end-to-end solution to migrate On prem system to cloud using Microservices, seeks buy-in from both internal and external stakeholders, ensuring that business needs, and technical solutions are well-aligned. • Writing comprehensive documentation and work closely with agile delivery teams, subject matter experts for new and updated software, providing clear requirements, and facilitate agile development processes. • Developed and executed a comprehensive strategy to manage and communicate technical changes, mitigating risk and ensuring alignment with business or project goals.
• Member of the Amdocs Digital Delivery team assisting leading German telco for large-scale digital transformation program including onshore and offshore personnel using SAFe framework. • Created and maintained solution vision, product backlog through project life cycle and met 90% of all feature deadlines by identifying and mitigating any engineering and integration roadblocks. • Develop and execute test plans, supporting UAT, portfolio testing ensuring that technical solutions meet quality and performance standards through rigorous testing and validation. • Participate in PI planning, facilitate grooming sessions for planning and defining Program Backlog/Vision across scrum teams in Agile Release Train (ART).
• Part of the Amdocs Classic Delivery and SmartOps Teams. Design, implement and lead projects for ABP (Invoicing/Billing & AmDD). • Identify and manage risks, proactively mitigate impediments, and negotiate dependencies within and across scrum teams in Agile Release Train (ART) • Led and Manage a team of subject matter experts to design, develop & implement solutions with Amdocs Revenue Management. Provided estimates, identifying risks and handling mitigation and escalations. • Plan deliverables (JIRA/Sprint) & Facilitate sprint planning, Daily scrum meeting, Retrospectives, Stakeholder meetings and Sprint Demo’s.
• Key member of Amdocs SmartOps Dev Team for designing solution, development, and delivery of various functionalities using C++, Java for ABP (Invoicing/Billing, TC & CM). • Determine product and/or solution changes/impacts, recommend quality solutions and alternatives, perform complex troubleshooting involving cross team/organization interactions. • Support for Business SIT & User Acceptance Testing (UAT) of Amdocs Billing Product (Invoicing, AR & TC).
Responsible for maintaining updated information of Sites,Cells inthe network.
• As intern under OMC-R department, escalate faults and alarms raised in OMC-R. • Involved in maintaining updated information of Sites,Cells inthe network.