Hyderabad, Telangana, India
I’m a Technology & Engineering Leader with 17+ years of experience delivering enterprise‑scale ServiceNow implementations for global organizations. ServiceNow CSA‑certified with strong hands‑on and leadership experience across ITSM, ITOM, CMDB, CI lifecycle, Discovery, and platform operations. Currently leading ServiceNow platform engineering and development teams, with recent focus on NowAssist AI adoption—leveraging AI‑assisted case summarization, productivity enablement, and automation to improve MTTR, SLA/XLA adherence, and service experience. Proven track record building scalable, automation‑first ServiceNow platforms, strengthening CMDB data quality and service visibility, and enabling multiple teams to deliver independently on shared platforms. Strong blend of ITIL v3/v4 rigor and modern ServiceNow engineering practices. Open to ServiceNow Partner leadership roles including Engineering Manager, Platform Lead, or ITSM/ITOM Practice leadership, especially where NowAssist, AI, and platform scalability are strategic priorities.