Bengaluru, Karnataka, India
Team Lead – APJ & EMEA Partner Support HP Inc Nov 2014, till date • Certified “Lean Six Sigma Yellow Belt” for the Data Quality Automation – Partner Support Project • Certified “BPM” for Partner Support Team. (Business Process Management) • ISO Audit 9001:2015 successfully passed with no non-conformity raised for partner support team Work with cross functional teams (Includes IT/BU) to deep dive any open cases/escalation to close and escalate if required by following escalation metrics Team management experience for over 6+ years Excellent understanding of the Order management. Escalation and D-Sat management Participate in UAT/Sanity Check for the SFDC, Seibel, Apollo& business tools release. Preparing Dashboard/Ad-hock reports in Excel by the help of macros & pivotal techniques, Data extractions Working in SFDC and MS front End business team regards to open cases & Opportunity. Publishing KPI Report and Slide Deck, WW Metrics Report, TAT Report and Ad Hoch report to customer and management on daily, weekly and monthly basis SFDC and MSD Testing & supported MTP. Close looping and doing RCA for issues align within SLA/SOP. Value Stream Mapping eliminate Non-Value add & Best Practice Sharing with different Teams / regions (AMS) Monthly process performance review by Client/Stakeholder via Call . Participating in Customer priorities Projects & delivering the project by ensuring SDLC approaches. Documenting process updates and process Map as and when required. Creating & maintaining the details of partner in CRM tool in Seibel. Leading contributor individually and as a team member and Well versed with the sales and delivery tools. Extracting desirable report from BOE based on requirements. CDS/Business leads and handling query from B2B clients. Work correlatively with the channel sales team throughout APJ (Asia Pacific Japan) and EMEA region and Provide reports & validations Analysis of Process Matric and KPI on monthly basics. Involving advanced knowledge of excel and functional skill in brainstorming and overcoming issues. Production planning and forecasting for the team. Act as liaison with wide range of business Unit/Client and Stakeholders for functional requirements. customer priorities projects by ensuring Lean Six Sigma Methodology. Well versed in Analytical and Problem-solving skills. Excellent communication with cross-functional team skills Ability to interact and influence effectively with all levels of the company & lead presentation
Work with cross functional teams (Includes IT/BU) to deep dive any open cases/escalation to close and escalate if required by following escalation metrics Escalation and D-Sat management Participate in UAT/Sanity Check for the SFDC, Seibel, Apollo& business tools release. Preparing Dashboard/Ad-hock reports in Excel by the help of macros & pivotal techniques, Data extractions Working in SFDC and MS front End business team regards to open cases & Opportunity. Publishing KPI Report and Slide Deck, WW Metrics Report, TAT Report and Ad Hoch report to customer and management on daily, weekly and monthly basis SFDC and MSD Testing & supported MTP. Close looping and doing RCA for issues align within SLA/SOP. Value Stream Mapping eliminate Non-Value add & Best Practice Sharing with different Teams / regions (AMS) Monthly process performance review by Client/Stakeholder via Call (Includes PPT presentation and Business case/Project Charter) Participating in Customer priorities Projects & delivering the project by ensuring SDLC approaches. Documenting process updates and process Map as and when required. Creating & maintaining the details of partner in CRM tool in Seibel. Mass-Import through EIM in Siebel. Extracting desirable report from BOE based on requirements. Profiling the partner on request of country CDS/Business leads and handling query from B2B clients. Work correlatively with the channel sales team throughout APJ (Asia Pacific Japan) and EMEA region and Provide reports & validations Analysis of Process Matric and KPI on monthly basics. Production planning and forecasting for the team. Act as liaison with wide range of business Unit/Client and Stakeholders for functional requirements. customer priorities projects by ensuring Lean Six Sigma Methodology. Well versed in Analytical and Problem-solving skills. Excellent communication with cross-functional team skills