Greater Bengaluru Area
Assisted US-based customers as part of the Best Buy Geek Squad, identifying and resolving technical issues. Provided expert troubleshooting support for a wide range of technical problems, ensuring customer satisfaction and issue resolution.
Provided technical support for Kantar’s business applications, diagnosing and resolving issues related to tool access and passwords. Worked closely with clients to identify, troubleshoot, and find solutions to issues, improving user experience and minimizing downtime.
Handle fraud claims for both business and personal accounts, investigating fraudulent debit card transactions (Reg-E), online transactions (IBP), and checks (UCC). Part of a select team skilled in handling three different fraud queues. Assist customers by filing claims and resolving fraudulent transactions effectively and efficiently.