Kolkata, West Bengal, India
With a Bachelor's degree in Hotel Management from RJSMS and a strong foundation in hospitality, my academic journey was driven by a keen interest in operations and customer service excellence. My early exposure to team dynamics, guest experience, and operational standards laid the groundwork for my career. Over the years, I’ve continued to upskill through certifications in Power BI, crisis leadership, and decision-making strategies, fueling my passion for continuous learning. With over 19 years of professional experience, I’ve led diverse teams and managed operations across the hospitality, entertainment, and integrated facility management (IFM) sectors. From overseeing multiplex operations at Inox Leisure to managing large-scale facility portfolios at Quess IFMS, I’ve consistently delivered results in areas like profit and loss ownership, cost control, project execution, and client satisfaction. My tenure at OYO and other hotel brands sharpened my ability to handle multi-site operations, conduct property audits, and design guest-centric service models. I’m also proud of contributing to business growth through strategic planning and data-led decision-making. Looking ahead, I aim to take on broader leadership roles that align operational excellence with innovation and technology in the service sector. I'm particularly interested in leveraging AI and analytics to optimize customer experience and business performance. My goal is to continue creating value-driven, people-first work environments while mentoring the next generation of hospitality and operations professionals.
• Oversaw staff management, including training and performance evaluations, to maintain high service standards. • Implemented cost-effective procurement strategies, ensuring inventory accuracy and reducing waste. • Regularly updated standard operating procedures based on feedback, fostering a culture of continuous improvement.
• Spearheaded project planning and execution, optimizing operational workflows and managing a dedicated team. • Leveraged data analytics to identify cost-saving opportunities, enhancing overall operational efficiency. • Successfully managed the Staff Cafeteria operations, achieving consistent profitability month over month.
• Efficiently managed multiplex operations, focusing on key metrics to enhance operational efficiency. • Collaborated on budget creation and compliance, ensuring financial health through profit and loss management. • Launched successful food and beverage outlets, elevating the customer experience and maximizing EBITDA. • Prioritized exceptional customer service and hospitality, creating memorable cinematic experiences for patrons.
Drive operations with a focus on key metrics for smooth multiplex functioning, ensure overall operational efficiency and elevate customer experience, focus on P&L, control expenses, and optimize EBITDA for financial health, collaborate on budget formulation and compliance, prioritize customer service and hospitality for an unparalleled cinematic experience, achieve 100% compliance in safety audits.
• Managed P&L for multiple properties, ensuring financial health and operational efficiency. • Implemented strategic cost-control measures, optimizing expenses while upholding service standards. • Drove business growth through data-driven decision-making, significantly increasing revenue and market share. • Successfully launched and achieved sales targets for new Food & Beverage outlets, enhancing customer experience.
Performed thorough property audits to verify precise revenue reporting, established checks and balances to uphold transparency, personally inspected properties daily to ensure compliance with quality standards, played a pivotal role in selecting suitable hotels for onboarding, offered valuable insights to the pricing team, devised and enacted measures for fraud prevention, conducted training programs for property managers, and executed customer retention initiatives.
Conducted thorough audits to ensure accurate revenue reporting, inspected properties on a daily basis for adherence to standards, developed and implemented robust onboarding processes, provided inputs to pricing team, developed and implemented fraud prevention measures, conducted training programs for property managers, implemented customer retention programs.
• Directed daily operations for a 107-room resort, ensuring exceptional guest experiences. • Optimized check-in/check-out procedures, significantly reducing wait times and enhancing efficiency. • Successfully managed multiple destination weddings, exceeding client expectations and driving positive reviews. • Implemented creative strategies that led to a measurable increase in guest satisfaction and revenue growth.