Greater Boston
I am a CIO and IT Operations executive with 20+ years of experience leading digital transformation, SaaS service delivery, and IT modernization in healthcare and technology organizations. I specialize in scaling IT operations, integrating technology into revenue growth strategies, and optimizing costs while maintaining enterprise security and compliance. Career Highlights: - Supported sales teams to double revenue from $200M to $400M by integrating IT into critical deals - Led vendor optimization and application rationalization programs, achieving 30% IT cost reduction - Delivered $3M+ annual OpEx savings through FinOps programs and AWS cost management - Executed M&A due diligence and integrations across multiple acquired companies - Transformed IT into a proactive, customer-focused operations team with 75%+ eNPS employee satisfaction score My leadership philosophy is rooted in collaboration, empowerment, and continuous improvement, building high-performing IT teams that drive business outcomes and scale SaaS service delivery.
- Enterprise Platform Leadership: Own and drive the ServiceNow vision as a strategic business platform—aligning digital workflow transformation to enterprise priorities, revenue enablement, and cost optimization. - Operating Model & Governance Authority: Establish and enforce enterprise-wide governance (CSDM, CMDB, ITSM) to standardize execution, eliminate silos, and enable scalable, data-driven decision making. - Executive Stakeholder Influence: Act as a trusted advisor to C-suite and business leaders—translating strategy into a funded, outcome-driven roadmap that accelerates transformation and business agility. - Value Realization at Scale: Accountable for platform ROI—leveraging analytics, automation, and continuous improvement to drive productivity gains, risk reduction, and measurable business outcomes.
- Enterprise Technology Leadership: Led global cloud operations, infrastructure, and business applications — driving a scalable, resilient, and high-performing technology ecosystem. - Cost Transformation & Investment Strategy: Introduced FinOps discipline and strategic CapEx planning (including Pure Storage), delivering $5M+ in annual OpEx savings while optimizing cloud and infrastructure spend. - Operational Excellence & Modernization: Transformed production operations into an SRE-driven model with automation, SLO/SLI frameworks, and 24/7 observability—significantly improving reliability, performance, and uptime. - Innovation, Security & Growth Enablement: Advanced cybersecurity with zero-trust architecture (CrowdStrike, Zscaler), led M&A integrations, and launched enterprise data and AI platforms (including generative AI via Moveworks) to power executive insights and business scale.
- Global IT Leadership at Scale: Directed a 200+ global IT organization across North America, LATAM, and Europe—driving cultural transformation and elevating engagement to a +75% eNPS (from -25%). - Infrastructure & Cloud Transformation: Oversaw 16 global data centers and hybrid cloud (AWS/Azure), leading large-scale modernization and migration initiatives to improve scalability, resilience, and cost efficiency. - Operational Excellence & Reliability Engineering: Built and scaled global SRE and NOC functions, embedding automation, observability, and reliability frameworks to support high-availability SaaS operations. - Financial Discipline, M&A & Business Enablement: Secured and executed $4M+ modernization investments, implemented cost governance and vendor strategies protecting millions in revenue, and led 5 global M&A integrations with repeatable due diligence playbooks.
-- Responsibilities: • Infrastructure, Network, Application and Database teams regionally for North America, LATAM and EMEA with global continuous improvement IT Architecture, Automation and Site Reliability teams. • Global SaaS Operations: Production services: Change Control, Incident Management Infrastructure Services: Manage Private Cloud globally located data centers. Including Public Cloud based AWS and Azure instances. Regions include LATAM, US, EU and Asia. Application Services: Deployment and Full Stack Monitoring
-- Achievements: • Deliver automated solution for post patching validation. Reducing post patch incidents to zero. • Introduced PDV (Post Deployment Validation). Improving quality and confidence of all code deployment. • Challenged change control process and introduced a simple easy to follow workflow. Adding immediate value to our HITRUST audit success. • Automated 3rd party application license validations, immediately making us proactive vs re-active on license expiration and outages that followed. • Delivered a monitoring assessment. Bringing focus to the bigger picture of what Production run state means and requires. • Negotiated to budget a best in class monitoring solution with the vendors and ran a tools assessment program. • Built Salesforce reports to allow the team to have a Kanban calendar view. Immediately improving team’s delivery and success rate with zero missed tasks. -- Responsibilities: • Incident response, 24x7 Production on-call. Responsible for all customer systems and applications across two datacenters. • Enforcement and Implement Change Control process. • Deployment management: Responsible for complex deployments to break/fix deployments in-cluding maintenance and feature deployments. • Lead DevOps teams to support complex feature deployments. Provide guidance on release and deployment best practices • Advise development staff when requirements for release and deployment are not met. • Communicate with management and Project managers on status of deployments • Third-party vendor management. • Licensing, training and change management. • Incident/Alert, Monitoring and On-Call Management • Manage SLA and KPI metrics. • Run SERT (Severe Event response team) • Run post-mortem and RCA engagement with Support, IT and Engineering.
-- Achievements: • Designed and delivered the next generation HealthCare application architecture for customers like Aetna (Harford, CT), Independent Health (Buffalo, NY), First Care (Austin, TX) • Rebuilt a contentious relationship with one of largest customer at the time. By delivering a stable operational platform. Training and working closely with their business teams, operations teams and development/quality assurance teams. • Built Monitoring capabilities with dashboards for our self-hosted customers, giving them the much-needed visibility into the application. • Expanded and rebuilt an existing failed environment to a stable Highly Available and fail over ca-pable platform. By working closely with customer operations and vendor team. • Delivered a staffing plan and transition plan for staffing operations teams to support our applica-tion. -- Responsibilities: • Defined and managed operational implementations for Independent Health and Aetna • Manage customers business and IT expectations to deliver a stable and cohesive technology platform to support our product suite. • Manage product defect backlog, identify resources, delivery of releases and upgrades. • Manage resource time, tasks and billing activities across projects. • Mentor and educate team members on best practices, identify patterns, alerts and root cause analysis to deliver a resilient and robust platform. • Understand customer business needs to deliver system infrastructure planning/setup and testing guidelines. • Produce solution outlines and migration paths that show the evolution of a system. • Responsible for system design and implementation to ensure target applications will meet business current and future growth requirements.