Mumbai Metropolitan Region
Results-driven HR professional with 15+ years of experience in Recruitment, Employee Relations, and HR Operations. Expertise in end-to-end recruitment, bulk hiring, vendor management, employee referral programs, stakeholder management, background verification, grievance handling, exit interviews, and employee lifecycle management. Proven ability to build high-performing teams, resolve workplace issues, streamline HR processes, and deliver talent solutions aligned with business objectives while ensuring policy compliance and a positive employee experience.
Role: Recruitment Manager • Planned and executed strategic recruitment initiatives to fulfill manpower requirements within defined timelines while ensuring quality hiring. • Managed end-to-end stakeholder relationships by collaborating with business leaders and hiring managers to understand workforce needs and drive recruitment strategies. • Led end-to-end bulk hiring campaigns for customer service and support functions, ensuring achievement of hiring targets and SLA adherence. • Managed internal lateral hiring and support function recruitment across multiple business units • Successfully recruited IT professionals for global teams across the US, Singapore, Malaysia, Thailand, Dubai, Japan, and other international locations. Role: Employee Relations | HR Operations • Managing employee relations activities by addressing employee grievances, resolving workplace conflicts, and promoting a positive work environment. • Drafted and issued disciplinary communications, including warning letters, counselling records, and corrective action notices in accordance with company policies. • Managed employee absenteeism cases through timely interventions, counselling sessions, coordination with reporting managers, and implementation of corrective measures. • Facilitated dispute resolution by conducting fair investigations and mediating conflicts between employees and management while ensuring policy compliance. • Conducted exit formalities, including exit interviews, clearance processes, documentation, and analysis of attrition trends to recommend retention strategies. • Planned and executed monthly employee engagement initiatives to improve employee morale, participation, and organizational culture. • Managed end-to-end background verification processes for all new hires, ensuring compliance with organizational and regulatory requirements.
To participate actively in business meeting and understand business requirements to recruit the best available talent across the city. Leveraging Cost-Effective Sourcing platforms including IJP's, Employee Referrals, Job fairs, Online portals and campus hiring. Plan and implement recruiting strategy in order to meet the hiring plans in a timely and cost effective manner. Publishing reports related to cost per hire, source mix, offer to joining ratios to understand how to prioritize to hit all client SLAs. Ensure that manpower is within and as per budget. Maintain relationships with key stake-holders both within and outside. Create and maintain relationships with all vendors to ensure hiring within the TAT
Partnering with hiring managers to determine staffing needs. Coordinating interviews with the hiring managers, following up on the interview process status. Maintaining relationships with both internal and external clients to ensure staffing goals are achieved. Vendor management, connecting with vendor’s to drive numbers. Posting job on Job portals, sending bulk Email & SMS. Driving employee referral in the location to increase LCC contribution. Salary negotiation and offer rollout.
HR Managing overall functionality of team which takes care of PAN India interview lineup through Employee Referral Hiring. Taking care of Employee Referral Hiring process audits, process execution and MIS reporting PAN India. Handling Process automation project and implementation PAN India. Induction facilitation and On-boarding New Joiners with compliance. Resolving issues related to pre and post joining, new hires Salary, Bank account, PF and ESIC related issues. Operations Customer care executive for online shopping site (eBay.com). One point of contact for customers through Chat and Email. Ensuring First Time Resolution (FTR) to customer. Resolving customer queries with in TAT by meeting EPH (Emails per Hour) and CPH (Chats per Hour) targets. Extended support to other LOB’s: Half.com, eBay Stores, eBay.Uk, eBay.Ca.