Jaipur, Rajasthan, India
Experienced Team Lead with a demonstrated history of working in the broadcast media industry. Skilled in AutoCAD, Arcgis Products, Customer Relationship Management (CRM), Telnet, and Fusion Splicing. Strong information technology professional with a Bachelor's degree focused in Electrical, Electronics and Communications Engineering from Uttar Pradesh Technical University.
Currently working for JIO INFOCOMM LTD. on FFTH Project namely GIGAFIBER, I do the Business potential area's survey's and plan the design or drawing of required area with the helps of tools and ensure to execute the area live asap..
• Ensuring Installation within <48 Hrs. • Ensuring Daily call flow <2 % MTD, KPI 95% SLA Achievement. • 100% Appointment Adherence and Customer Satisfaction. • Ensuring Quality Installation to have FTR < 1 % MTD Activated and RCA. • Ensuring team availability, material management, and roaster management. • Adherence on team material consumption & also a day before ensuring their material Indent too. • Preventive maintenance of Drop cable to reduce accidental cut in aerial network. • Conducting refresher Technical and Development training for team member for CSAT. • Ensuring to updated remarks on reopen SR TT’s, beyond SLA TT & WO’s which is not installed in SLA. • Regular Gate Meetings, Morning Boosters, Appereciation & motivates the team members. • Help the team in Configuration of Static IP, Bridge mode Configuration. • Also taking adherence on Cronic L1/S1 & raise request for their preventive maintenance. • Making daily reports on Productivity & other performance based activity.