Mumbai, Maharashtra, India
Experience in Telecommunications, E-commerce and Healthcare domain. Presently working in Jio Platform Ltd. as Enterprise cloud Applications Lead and leading team for Telco & Ecommerce operations. Comprehensive exposure on Database as a Backend like Oracle 9i /11g PL SQL, MySqL, Cassandra. Comprehensive exposure on K8S, Open Shift , Spring boot, Angular, React and Rest and SOAP services. Expert in Application migration from Cots product to Inhouse or vice versa. ITIL V3 foundation certified for problem management & service assurance. Adept in end-to-end development of software products from requirement analysis to system study, designing, testing and documentation. Possession of strong communication and interpersonal skills.
• Provide operational support for the CRM Application in Mobily. • Analysis and Understanding of Business Issues and Extend L2 Support for all the reported system / functional issues. • Handling Weekly and Monthly reconciliation between Siebel and other systems. • Handling RAFMS alarms for CRM and provide resolution. • Understanding and debugging reported issues using Siebel Tools. • Root cause analysis and proactive efforts to identify issues. • SQL: Extensive SQL experience, complex data extraction for business reporting and management. • Writing e-script Client side Business Service for adhoc Requirement and simulation of regular operation tasks.
Mobile TeleSystems (MTS) is the largest mobile phone operator in Russia and the CIS. MTS provides mobile communications in Russia, Ukraine, Uzbekistan, Turkmenistan, Armenia and Belarus, a territory with a total population of more than 230 million. In April 2008, MTS was named as one of the BRANDZ™ Top 100 Most Powerful Brands, a ranking published by the Financial Times and Millward Brown, a leading global market research and consulting firm. Responsibilities: I am working as Specialist in OSS & BSS Operations Division specific assignments for WCF and C# based projects. My assignment at MTS involved the following aspects. •Team leading for development and MSO. •Programming on Web/Window Service , C#, PL/SQL for telecom CRM supportive application like MNP, LMS, HLR View. •Meetings and Weekly system performance review call with Vendor. •PAN India circles daily operation issue review call. •Coordination of operational request and incident resolution for particular regions. •Consultation and analysis of system problems with the customer. •Consultation and analysis of system problems with internal Technical support departments. •Preparing different reports as required for tracking and enhancing system performance. •Monitoring of bug resolution for particular requests. •Escalation of unresolved requests to higher management.
COMPANY PROFILE Truworth Infotech is a ISO 9001:2008 company and a part of the reputed Truworth Group of Companies and has interests in IT Consulting, IT-enabled Services, Healthcare Technology & Healthcare Revenue Cycle Management. Truworth was established in 1999 and is now recognized as the largest Healthcare Technology Solution Provider and Healthcare ITeS provider in the state of Rajasthan. Truworth has also established itself as one of the largest IT Consulting and Solutions provider globally. Its clientele are spread globally including North & South America, Africa, Middle-East, Asia-Pacific and Australia. JOB PROFILE Working on projects related Health care domain on web based applications.