Bilaspur, Chhattisgarh, India
- Leading the operations functions of the multiple Units/ functions. - Maximizing room revenue through innovative tracking system like Guest behaviour for bookings on different part of the day. Taking control over algorithm of Rooms Prices to fill Occupancy gap and exceeding over the cluster occupancy%. - A strong understanding of P&L statements and the ability to react to impactful strategies. - Closely monitor the hotels business reports on a daily basis and take decisions accordingly. - Hold regular briefings and meetings with all down the line team. - Ensure full compliance to Hotel operating controls, SOPs, policies, procedures and service standards (NPS). - Manage on-going profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded. - Ensure that monthly financial outlooks for Rooms, Food & Beverage, Admin & General, on target and accurate. - Prepare a monthly financial reporting for the owners and stakeholders. - Vendor management : Laundry, F&B and Maintenance Team. - Helping in the procurement of operating supplies and equipment, and contracting with third-party vendors for essentials and services. - Act as a final decision maker in hiring a key staff. - Takes ownership of all guest complaints. - Corporate client handling and take part in new client acquisition along with the sales team whenever required. - Responsible for safeguarding the quality of operations both (internal & external audits).
Lead and manage a cluster of stores to drive offline and online business growth and profitability for. Develop and implement strategic plans for cluster expansion and revenues generation. Cross-functional approach through coordination with multiple teams in inter and intra geographies. Ensure effective store operation, shrinkage control, and P&L management within the cluster. Focus on customer centricity and excellent service delivery across stores. Drive visual merchandising initiatives to enhance the shopping experience for customers. Handling Jio Mart Operations and Quick Commerce Operations at stores by providing on time delivery with positive shopping experience.
Identified and finalized new properties and for maintaining relationship with all stakeholders to run these properties profitably. Managing the complete operations of the multiple Hotels & Homes property. Cross-functional approach through coordination with multiple teams in inter and intra geographies. Successfully created a balance in inventory growth and demand to ensure optimization. Proposed potential business deals by contacting potential partners, discovering and exploring opportunities. Effectively ensured quality is maintained in food is served in cloud kitchens operating in the city, auditing & feedback monitoring. Significantly drove OTA in store feedback and online feedback. Took ownership of vendor payout, property upkeep, tech support, quality, packaging materials, and kitchen hygiene. Handled P&L of cluster & gave positive results as cluster. On boarding vendor in terms of utility, F&B, laundry, HK & travel partner.
Handling Multiple Restaurants, Maintaining P&L, Sales Building, Doing LSM, Team Management, Handling Restaurant Operation.
Pivotal in handling P&L of my restaurant. Responsible in terms of people, service, image and safety. Training of new product or SOP, Training on conducting birthday party in restaurants. Successfully conducted audits (Admin, Guest service, Training, etc). Following action plan set during audits. Efficiently planned LSM (Local Store Marketing) its execution and follow-up. Follow up of license from respective department. Worked on tie-ups from corporate client for ODC and Pizza Day. Conducted fun at work for employee. Conducted CSR activity as per company SOP. Tracked monthly expenses of variable and fixed month on month. Responsible of team recruitment and optimum utilization staffs and other resources.
Handling Multiple Restaurants, Maintaining P&L, Sales Building, Doing LSM, Team Management, Handling Restaurant Operation.