Leicester, England, United Kingdom
Strategic and analytical eCommerce & SaaS Consultant with a proven track record of driving marketplace success for clients through data-driven planning, technical expertise, and strong relationship-building. Experienced in managing high-volume digital operations across platforms like Amazon, eBay, Otto, Allegro, CDiscount, Kaufland, MediaMarkt, Zalando, Debenhams, Asos UK, TikTok, Walmart, Target+ and many more, while leveraging SaaS tools such as Rithum to streamline marketplace operations and optimize campaign performance across digital commerce platforms. Adept at interpreting complex data sets, leading client engagements, and providing scalable solutions that align with business goals. Known for fostering trust with stakeholders, delivering impactful presentations, and continuously enhancing platform efficiency and adoption.
As a Technical Account Manager (TAM), I provide strategic technical guidance and hands-on support to our enterprise and strategic clients throughout their journey with Rithum. I work closely with the Client Success Manager (CSM) as the technical counterpart, aligning our solutions with the client’s business goals, ensuring smooth channel implementations, and driving long-term success through platform optimization and scalable strategies. • I serve as the client’s consistent weekly touchpoint, managing day-to-day BAU activities and ensuring timely execution through ownership, collaboration, and smart use of resources. • Develop and oversee channel implementation strategies that align with both technical requirements and Rithum’s platform capabilities. • Drive tactical execution across the platform—this includes workflows and commercial levers like repricing, promotional planning, and algorithmic optimization to boost visibility and revenue. • I conduct technical reviews to identify optimization opportunities and provide forward-looking recommendations that align with client goals. • Act as a trusted technical advisor, helping clients overcome challenges and realize value through effective use of Rithum’s solutions. • I take ownership of resolving complex technical issues, collaborating with Product, Engineering, and Client Success Engineering teams. • Bridge communication between client technical teams and our internal teams to ensure clarity and seamless execution. • I support technical roadmap planning, encourage feature adoption, and help close the loop on product feedback with our strategic clients. • Deep knowledge of our platform’s functionality, data flows, and emerging capabilities.
As a Strategic Account Manager specializing in marketplaces and SaaS solutions, I take pride in being a strategic partner to my clients — helping them grow their business, optimize performance, and fully leverage the power of our platform. I lead the development and execution of data-driven strategic plans across a portfolio of accounts, aligning platform capabilities with each client’s unique goals and marketplace opportunities. I focus on translating complex performance data and industry trends into clear, actionable insights that drive measurable results. My goal is always to build trusted, long-term relationships by delivering thoughtful guidance, proactive communication, and high-impact strategies that evolve alongside the ever-changing e-commerce landscape. In my role as a Strategic Account Manager, I: • Dive deep into each client’s business model and goals to craft customized strategic plans that support long-term success. • Turn marketplace data into strategic insights and use those to inform decision-making and platform optimization. • Cultivate and manage trusted client relationships by serving as the primary point of contact, ensuring prompt resolution of post-sales issues while driving long-term client satisfaction and success. • Act as a trusted advisor, leveraging deep knowledge of marketplace ecosystems and SaaS tools to drive innovation and results. • Partner cross-functionally with account managers, analysts, and technical teams to ensure alignment and smooth execution. • Lead client-facing meetings to review performance, share strategic recommendations, and present industry trends that impact their business. • Promote adoption of advanced features and capabilities within the SaaS platform to help clients scale efficiently and stay competitive. • Stay continuously informed on emerging trends across marketplaces like Amazon, Walmart, Target Plus, and eBay — applying those insights to help clients stay ahead of the curve.
•Oversaw end-to-end digital operations for a catalog of 10,000+ SKUs across global eCommerce platforms including Amazon, eBay, Magento, and third-party SaaS integrations such as StoreFeeder, ensuring seamless marketplace performance and revenue growth. •Architected and optimized automated data workflows, pricing strategies, and inventory systems through advanced SaaS tools—enhancing operational efficiency, accuracy, and responsiveness to market changes. •Partnered with external SaaS and marketing vendors to develop and refine digital advertising strategies (Google Ads, PPC, SEO), significantly boosting ROAS and driving sustainable organic traffic. •Designed and executed comprehensive onboarding programs and training sessions to upskill cross-functional teams in SaaS tool utilization, marketplace compliance, and international product deployment. •Leveraged analytics and performance data to inform agile decision-making, leading to notable increases in conversion rates and reductions in product return rates through iterative optimization. •Provided hands-on technical support across IT infrastructure and SaaS environments, demonstrating autonomy, adaptability, and a proactive approach to resolving system-level challenges. •Led both website administration and campaign design, overseeing content strategy, product placement, and promotions across digital and B2B channels.
• Oversaw and maintained high-quality product content across multiple marketplace channels, ensuring timely syndication and alignment with platform-specific requirements. • Managed end-to-end order processing and resolved complex account issues across marketplace platforms and internal B2B trade systems, ensuring operational continuity and client satisfaction. • Operated within a live Magento environment, managing both retail and trade channels by executing daily pricing and discount updates informed by competitive intelligence and market trends. • Monitored digital campaign performance, provided actionable recommendations for optimization, and ensured strict adherence to allocated budgets for maximum ROI. • Consistently applied advanced time management, analytical thinking, and problem-solving skills to address dynamic challenges related to product data, pricing accuracy, marketplace operations, and customer queries in a high-volume, multichannel environment.