Greater Toronto Area, Canada
I am building a career in Canadian banking, with a focus on client service, branch banking, banking operations, documentation accuracy, risk support, and financial services. My background includes branch teller and contact centre banking experience, where I supported account, service, and transaction-related inquiries, verified customer identity before disclosure, handled routine customer requests, documented follow-up actions, and escalated sensitive, incomplete, or non-standard matters through defined procedures. In Canada, I have supported administrative, financial documentation, and operations work across small business and project environments. This includes banking record review, CRA-related paperwork preparation, expense tracking, credit obligation review, Equifax information review, workflow tracking, stakeholder follow-ups, status updates, and issue escalation. I bring strong habits in client verification, confidential record handling, documentation accuracy, follow-up discipline, fraud awareness, and procedure-based service. I am currently targeting roles in banking operations, client service, customer experience, branch banking, KYC/CDD support, fraud support, and compliance-oriented operations. I am continuing to build practical knowledge in AML, financial crime risk, transaction monitoring concepts, suspicious activity indicators, case documentation, and risk-based escalation.
• Coordinate administrative records, workflow tracking, status updates, and follow-ups across 4+ stakeholder groups, supporting accurate documentation, timely resolution, and operational follow-through. • Maintain structured trackers, correspondence, action items, and issue logs to improve follow-up visibility, reduce missed items, and support clearer decision-making. • Escalate unresolved, incomplete, or non-standard items to management with clear notes, supporting details, and next-step tracking.
• Reviewed bank transactions, CRA correspondence, Equifax information, billing statements, vendor records, and business expenses across multiple accounts to identify irregularities, documentation gaps, cost exposure, and potential fraud indicators. • Flagged suspicious emails, unusual account-access indicators, questionable banking activity, and sensitive financial issues for owner review, supporting timely bank contact, password updates, account protection, and organized follow-up. • Prepared and organized supporting documents for banking, CRA, credit, and business expense matters, including guidance for a planned $10,000+ bank transaction requiring clear supporting documents and source-of-funds explanation. • Improved financial visibility by consolidating scattered debt, credit, payment, expense, and account information into structured records, helping the owner track obligations, reduce avoidable costs, and make clearer business decisions.
• Supported branch customers with routine banking transactions, account inquiries, identity verification, cash-handling accuracy, documentation, and procedure-based client service. • Processed customer requests with attention to transaction accuracy, confidentiality, required documentation, and escalation requirements before completing or referring the matter. • Identified non-standard requests, identity mismatches, incomplete information, and suspicious customer behaviour indicators, escalating sensitive cases to supervisors with clear notes and supporting details. • Maintained calm, professional service in a high-volume branch environment while helping customers understand next steps, required documents, and basic banking procedures.
• Handled account, service, and transaction-related inquiries by phone, verifying customer identity before discussing account information or providing service guidance. • Documented client interactions, follow-up actions, unresolved issues, and sensitive requests accurately to support internal review and consistent service handling. • Escalated complex, incomplete, or higher-risk matters to appropriate internal teams, including cases involving possible impersonation, unusual account access requests, or missing verification details. • Supported customers with a calm, accurate, and procedure-driven approach while protecting confidential information and following internal banking service standards.