Petaling Jaya, Selangor, Malaysia
• Worked flexible shifts, including morning, evening and full-day schedules, to meet business needs. • Assisted customers in selecting products tailored to their needs, including school supplies, office tools and other related items, ensuring a positive shopping experience. • Operated large-scale printers and provided document services such as printing, scanning and laminating on various mediums, including textbooks, non-standard paper sizes, office documents and standard card sizes. • Managed cash, debit and QR-based transactions using a point-of-sale system, ensuring accurate processing and maintaining detailed records for monthly financial closing. • Conducted monthly inventory checks, sorted data using Excel and organized stock to designated locations for efficient operations. • Ensured the store was clean, organised and presentable daily, creating an inviting atmosphere for customers.
• Conducted outbound calls to promote American International Group (AIG) Personal Hospital Income Insurance (PHIP) products and services to B-Infinite Loyalty Program’s customers, offering benefits such as hospitalization allowances, medical check-up coverage, surgical expense coverage and more. • Consistently targeted and achieved daily sales goals of 2-3 individual sales, contributing to team targets of approximately 30 sales per day, while striving to meet or exceed overall performance metrics. • Participated in regular meetings and training sessions to enhance product knowledge and promotional techniques, staying up to date with changes in pricing, benefits, and plan options. • Mastered phone etiquette and persuasive communication to effectively promote products, address customer needs and drive sales. • Collaborated closely with team members to refine sales strategies and ensure daily targets were met.
• Worked flexible shifts, including morning, evening and full-day schedules, to meet business needs. • Assisted customers in selecting products tailored to their preferences, including couch pillows, curtains, room fragrances, teddy bears and larger items such as book cabinets and drawers, ensuring a personalized and positive shopping experience. • Promoted clearance items with clearly displayed pricing to effectively move older stock and optimize inventory turnover. • Managed cash, debit and QR-based transactions using a Point-of-Sale system, ensuring accurate processing and maintaining detailed records for monthly financial settlement. • Memorised product details and pricing to minimize errors and enhance customer service efficiency. • Conducted monthly inventory checks, utilizing Excel for data organization and analysis as well as ensured stock was well-organized in designated locations for smooth operations. • Maintained a clean, well-organised and pleasantly scented store environment daily, ensuring the space was always inviting and presentable during opening and closing routines.
• Worked flexible shifts, including morning, evening and full-day schedules, to meet business needs. • Prepared and served a variety of beverages, such as flat white coffee, lattes and seasonal specialties, ensuring accuracy and high-quality standards. • Took customer orders and participated in briefings to promote seasonal specials, enhancing customer satisfaction. • Handled cash, debit and QR-based transactions through a Point-of-Sale system, ensuring accurate processing and maintaining detailed records for monthly financial settlements. • Memorised the menu and recipes to minimize errors, improve efficiency and provide personalized recommendations. • Conducted monthly inventory checks using Excel for data organization and analysis, ensuring essential stock like syrups, coffee beans and other beverages were replenished and organized. • Maintained a clean, organised and inviting store environment through regular cleaning routines during opening and closing shifts, adhering to hygiene standards. • Cleaned and polished glassware and serving equipment to uphold high presentation standards.