Toronto, Ontario, Canada
Technical Project Manager with 8+ years of experience leading enterprise software, automation, ServiceNow, and AI chatbot initiatives across complex Agile environments. Proven track record delivering 25+ projects with combined budgets of $3M+, managing cross-functional teams, risks, dependencies, roadmaps, and stakeholder communication from planning through release. Experienced in leading 3 development teams of 7 engineers each, supporting monthly release cycles, and driving process automation that saved 1,000+ hours of manual effort. PMP-certified with a strong software development background, enabling effective collaboration with engineering, product, and executive stakeholders.
• Identified, designed, coded, tested, and deployed custom applications to meet the requirements from engineering teams, business units, and internal BlackBerry employees using, JavaScript, React JS, HTML, Python, MySQL, Node.js, and Bash Scripting • Developed and coached Agile teams including those practicing Scrum and Kanban • Enabled data-driven decisions by collecting, analyzing, and summarizing data from a variety of sources to create compelling written and verbal communications • Facilitated agile ceremonies (meetings, standups, sprint planning, retrospectives) • Had a variety of workshop exercises ready that fosters team improvements, easier decision making and overall group alignment • Facilitated trouble-shooting meetings between cross functional teams • Created, managed, and supported all administrative functions (accounts, projects, workflows, and user permissions) associated with JIRA and TestRail which is used by over 4000 employees worldwide • Managed and ran the sprints for Infrastructure teams as the Scrum Master • Fully automated deployment of applications using Gitlab CI/CD Pipelines and Docker images • Administration of applications hosted on Linux and VM servers in high availability cluster configuration • Built custom scripts to communicate with Jira and TestRail REST APIs to automate routine tasks for increasing functionality and productivity of the teams across the organization using ES6
• Conduct detailed system troubleshooting, software patches, upgrades and supports system implementations by liaising with end users and vendors • Design, code, implement new software by using MVC framework such as Laravel using JS, PHP, SQL, CSS3, HTML5, package managers and RESTful APIs • Maintain product quality by carrying out reviews on GitLab, performing continual tests, analyzing feedback, and managing software integration • Accountable for on-going development, product vision and strategy for assigned product/ service line(s) in order to ensure that the products delivered to end users continue to bring value to LHSC • In collaboration with Business Analysts, transform business requirements into functional requirements (requirements documents, use cases, mock-ups, etc.) that lead to scope, plan and implement features effectively. • Support and Implement LHSC Drupal websites using Drush and PHP • Actively participating in deployment of old application to new servers using GIT Bash and MobaXterm
• Supported and developed 3M web pages and web based applications that were used across Canada using IBM FUZE, Oracle Experience Manager and Endeca • Developed multipart web APPs and APIs using ES6, React.js, HTML5, CSS3, PHP, JQuery and SQL • Created and Managed 3M forms and marketing campaigns by using Oracle Eloqua • Improved team velocity by incorporating capacity planning into Agile sprint planning sessions as the Scrum Master • Facilitated Scrum ceremonies: Sprint Planning, Daily Stand-Up, Sprint Review, and Sprint (& Release) Retrospectives • Understood individual business needs and implementing the solutions tailored for best usability of web applications such as product selectors and promotional pages • Conducted daily Scrum meeting to fulfil the requirement of each sprint and used JIRA to keep track of tasks • Verified the development team were practicing the agile principles of collaboration, prioritization, team accountability and visibility • Collaborated with cross-team Product Owners and Scrum Masters to communicate and coordinate cross-team initiatives • Continuous communication with various businesses, legal department and digital marketers to groom blockage and produce the best possible outcome for every project
• Worked as a team to develop a new responsive WordPress website for Founders using PHP, HTML5 CSS3 and jQuery • Developed new strategies to improve SEO based on the data gathered from Google Analytics • Assisted Founder’s CEO to achieve marketing campaign goals for boosting number of members in Founder’s website