Marrakesh-Safi, Morocco
I always wanted to orientate my professional future around hospitality. Corresponding to my enthusiastic nature, this business pleases me particularly because of its requirements of investment, innovation, creation and valuing diversity. It allow me to continue to discover different languages, cultures and traditions, that will give me an international vision and deepen my career. I have been trained in multiple topics and disciplines giving me a broad understanding of several fields. I learned many skills as communication, guest relation and management . My ability to think outside the box and sense of initiative, matches the requirements of this field. In order to ensure my choice of career, I have worked for an international hospitality groups for several years. During these experiences, I was able to work in different countries and practice different positions. Which allowed me to master many languages (Arabic,French, Italian, English) and improve conspicuously customer relation and also the self-placement. I also had the opportunity to manage and handle the pre-opening of different hotels. It gave me another vision of the functioning of a hotel, how to build and create a project inside out. I am able to work in a team environment confidently. In addition, I am adaptable, autonomous, and motivated.
- Collaborate with the executive team to develop the guest experience vision and mission for the property. - Lead pre-opening preparations, including staff training, SOP development, and operational readiness assessments. - Create and implement guest service standards and procedures to ensure consistency and quality. - Establish and maintain strong relationships with guests, anticipating their needs and providing personalized service. - Monitor guest feedback and satisfaction metrics, implementing continuous improvement initiatives based on insights.
Heading the leisure, the guest experience and Spa department Crearting new luxury activities in/outdoor