Istanbul, Istanbul, Türkiye
Altug is a seasoned banker with more than 25 years multinational organizational experience. He is currently in charge of DenizBank's outbound and remote portfolio management channels including telemarketing, investment transaction services and debt collection activities. Prior to DenizBank, Altug worked at Citi for 15 years and has built and led sales teams around Turkey. He has developed a proven track record for transforming complex IT and business environments to accelerate business results. His two decades of experience include specialized knowledge in various channels, especially in sales management, customer retention, and debt collection. As a results-oriented perfectionist, Altug has an outstanding vision concerning channel management. He has great collaboration skills and adds value to the broader team often assuming team leadership. He is highly motivated to further improve his capabilities on a continuous basis. Altuğ is active in the banking industry and contributes by mentoring people both inside and outside his company. He has been tapped as chair and judge for a number of national and international awards panels and was also humbled to achieve the Grand Stevie Award with DenizBank twice in 2015 and 2020.
Telemarketing, Collection & Remote Portfolio Management Group Head at Denizbank
Managed outbound operations with the responsibilities of managing the portfolio sales of cards business to achieve business revenue and EBIT objectives through management of all portfolio and sales campaigns including; reinstatement activities, retention activities, cards installment products, credit cards, personal loans and insurance products.
Worked as Channel Management & Asset Sales Centers Head with the following responsibilities - To improve sales channels effectiveness. - To build critical interface between product/sales teams - To work on costs, productivity, sales quality, recruitment & training, rewards and recognition programs among sales and alternative distribution channels. - Established and lead the asset sales centers among Turkey. - Setting and achieving the channel performance standards according to the ASC financial model by selling credit card, personal loan, mortgage and insurance products. - Manage sales budgets including expense and account forecasts.
Worked as Direct Sales Manager responsible from multiple districts among Turkey. Established several direct sales offices and forces in Bursa, Eskisehir, Izmir, Manisa, Denizli and Aydın. Focused on mainly the below listed products' sales. - Credit Cards - Personal Loans - Insurance Products - Card Installment Products