Mandaluyong, National Capital Region, Philippines
I'm a customer support and product specialist with over 3 years of experience working in tech-driven environments. I’ve supported users across platforms like QuickBooks, BenefitFocus, and ConvertKit (now Kit), helping them with everything from technical troubleshooting to platform integrations and automation setup. My background includes email and chat-based support, handling billing concerns, guiding users through software setups, and customizing forms and landing pages using HTML and CSS. I’m known for being tech-savvy, a fast learner, and someone who communicates clearly and patiently—even when solving complex issues. I thrive in roles where I can simplify technical things for users, make processes more efficient, and leave people feeling supported and empowered.
Answer queries through chat and email Handle technical support for Email marketing platform (Convertkit) Handle multiple integrations of different platforms (stripe, thrive, kajabi etc...) Skills: Email Marketing · Integration · Cascading Style Sheets (CSS) and adding HTML (Hypertext Markup Language) · Automation · Technical Support
Answer calls and share screens using Quickbooks and Profile Provide solutions