Troy, Pennsylvania, United States
Experienced and results-driven sales and customer success professional with extensive industry experience and a passion for eCommerce and agriculture. Adaptable and self-motivated, with proven expertise in inbound and outbound lead generation, delivering measurable ROI. Adept at fostering strong client relationships and leveraging both analytical and interpersonal skills to achieve exceptional customer service outcomes. Dedicated to driving success through strategic engagement and innovative problem-solving.
Manage key relationships with 38 Retailer Clients and understand their goals and what success looks like for current programs. Developed and managed joint success plans for clients, aligning strategic roadmaps to achieve business objectives, ensuring engagement, and maintaining focus on measurable goals through proactive communication and progress tracking. Drive product listing success, through a balance of retailer client training and enablement. Partner cross-functionally with other Client stakeholders like: Sales, Product, Managed Services, Support and Implementation to ensure a smooth Client experience.
Average 50+ outbound calls daily, email 50+ qualifying prospects daily to produce 2-6 pre-qualifying appointments per week. Research industry and marketplace trends to identify potential new customers. Foster positive and trusting client relationships. Manage inbound leads in Salesforce to build pipeline. Promote and advertise various marketing campaigns and events. Schedule discovery calls for the executive sales team.
Create loan summaries by calculating borrowers' debt service coverage ratio and evaluating their narrative. Construct real estate evaluations for properties being held as collateral. Verify income Paycheck Protection Program Forgiveness Application regionally. Collect financials from existing customers. Connect with customers and discuss financial strengths and weaknesses.
Accurately process agriculture loans from application to closing and renewing credit lines. Communicated with borrowers to ensure payments are made on time. Provide AgChoice customers support to prospects and borrowers. Process loan payments.
Composed press releases and designed ads relating to 4-H events and achievements. Assisted with dairy shows at Pennsylvania Farm Show and the All-American Show. Planned all dairy livestock shows at the county fair. Organized local events for 4-H members, families, and volunteers. Coordinated Bradford County 4-H Camp. Updated Bradford County Extension website. Managed attendance at state and national events. Key Accomplishments Promoted to 4-H Educator 3 from 4-H Educator 2.