Lafayette, Louisiana, United States
I am responsible for managing pre-litigation case files, answering client and provider calls, advance requests, submitting payments, disbursals, faxes, correspondence between adjusters, Salesforce, retrieving medical bills and records, coordinating doctor's appointments, drafting and sending demands, etc.
Dispatch and schedule service and maintenance calls, setting up install leads and scheduling calls, debriefing techs after calls, answering and transferring calls, filing, scanning paperwork, ordering parts, inventory, going over job folders, collecting payment over the phone and applying to invoices, billing, etc. Working with programs such as service titan, home warranty companies website/billing, etc.
Phone system, dispatching for burglary, medical, and fire alarms, customer service/assistance, Manitou, etc.
Customer Relations, Cashier, Cashier and Service Clerk Management, Accounts Receivables, and Cash Management, etc.
Filing, Client Relations, Typing, Intakes, Mailing, Copying/Faxing, Office Visits, Court, and Computer Software Usage such as Oracle, CMS, and CAJUN 2.