Bothell, Washington, United States
I lead global corporate IT organizations that enable business growth through scalable systems, operational excellence, and development of strong teams. I currently lead a global IT function supporting enterprise platforms across North America and Europe. My organization delivers service desk operations, identity governance, cloud and server management, SaaS platforms, and collaboration tools that power daily execution. IT should be an enablement function, not simply a support function. Stability is table stakes. Real value business outcomes are from reducing friction, accelerating execution, and strengthening risk posture as the business scales. Recent outcomes include reducing new hire onboarding timelines by 50 percent through identity governance automation, cutting ticket volume in half while improving day one readiness. In partnership with Information Security and business leadership, we simplified cross company collaboration to help teams move faster without increasing risk. We also embedded AI capabilities into existing workflows, achieving sustained adoption above 50 percent and establishing governance frameworks with Legal and Privacy to support responsible innovation. As scope and complexity expanded, I scaled the organization from five to over twenty professionals, building capability in automation, cloud operations, and virtual infrastructure. I invest heavily in developing leaders and building teams grounded in accountability, empathy, and measurable outcomes. Business leaders rely on me to translate complexity into clarity and to deliver results consistently. Strong IT organizations anticipate where the business is going and help it get there. That is the standard I hold for myself and my teams.
Lead a global corporate IT function supporting enterprise systems, identity governance, cloud platforms, collaboration tools, and service desk operations across multiple countries. Partner with peer IT leaders and senior business leadership to ensure scalable, secure, and resilient technology operations. Scaled the organization from five to over twenty professionals as business growth and technical complexity increased, building specialized capability in automation, identity governance, and virtual infrastructure to support enterprise expansion. Reduced new hire onboarding timelines by 50 percent through automated identity provisioning, improving employee readiness while cutting ticket volume in half. Simplified cross company collaboration in partnership with Information Security and business leadership, enabling faster product development while maintaining compliance standards. Enabled measurable productivity gains through adoption of Slack AI, Zoom AI Companion, and Microsoft Copilot Chat, achieving sustained usage above 50 percent and partnering with Legal, Privacy, and Information Security to establish responsible governance frameworks. Improved operational resilience by automating patching and workload management processes, allowing the organization to scale without proportional increases in support volume. Develop and mentor managers and individual contributors, fostering accountability, empathy, and outcome driven execution.
• Global leadership of 15 person technology team encompassing 3 locations. IT team responsible for development, infrastructure, and service desk tiers 1-3. • Complete rebuild of corporate data center infrastructure including networking, storage, and server. • Refresh of Microsoft licensing to incorporate Office 365, EA, and general application licensing.
Continuation of previous role, Octave Group purchased PlayNetwork, May 2017 Manager of IT infrastructure supporting 8 global locations. • Recognized team and project leadership to deliver highly available IT services and infrastructure that consistently delivered 99.9% availability • Restructured multi-year and annualized support agreements to reduce IT support OpEx spend by 30%. • Utilized both on-prem and cloud services depending on workload to leverage IT scalability and cost control. • Accomplished successful IT solutions with limited budget availability.
Manager of global IT services focusing on network infrastructure, global scalability and medium to large scale data storage. • Successful team building and project leadership to deliver highly available global IT support and services that improved SLA time's and workflow capacity by 30% • Defined and implemented a global CDN infrastructure to scale out for rapidly increasing PlayNetwork's global network footprint. Able to support nearly triple the current scale with out increasing costs in years 3-5 • Migrating services to both virtual and cloud to reduce YOY spend on power/hardware/physical footprint • Solid fiscal responsibility delivering projects on time, under budget and to specific technology requirements. Running at 5-10% under budget cap. • Creative thinking to deliver both cloud and on prem solutions to support required flexibility and on-demand customer IT needs.
Systems Administrator for 75 servers delivering a mix of Web IIS, SQL, AD, Exchange, san/nas storage and general purpose. • Transitioned company from statup IT infrastruction to enterprise infrustructure. • Successful record of supporting the company's IT requirements with greater than 98% uptime. • Relocated/rebuilt datacenters and delivered the company through M&A process.