Chennai, Tamil Nadu, India
Develop, implement, and maintain a culture of continuous improvement around maintenance & support, processes, tools, standards, and overall performance of support provided by the team Delegating tasks feedback and annual performance reviews that focus on their growth and professional development Working with the Automation team to automate various daily service desk and GAM tasks to improve the efficiency of the support
• Experienced in meticulous sales order management, ensuring precision between client requirements and contractual agreements. • Trusted subject matter expert, providing guidance and mentorship to enhance team performance. • Proficient in Microsoft Dynamics CRM for client-facing quotes and sales orders. • Skilled in product delivery analysis, facilitating efficient project completion. • Collaborative partner to Consulting teams, assisting in pricing strategies and project change requests. • Dedicated to ongoing process assessment and knowledge sharing to drive team efficiency. • Additional strengths in end-to-end training, handling escalations, and providing insightful reporting for decision-making