Hong Kong, Hong Kong SAR
An accomplished business development and sales professional with 5+ years of experience in B2B sales, business development, and customer relationship management. Proven track record of expanding regional market presence and driving high revenue growth, particularly in APAC, and North Americas. Skilled in developing strategic business plans and identifying emerging opportunities, and delivering exceptional customer satisfaction. Adept at managing end-to-end sales lifecycles, negotiating contracts, and collaborating with multicultural teams to achieve organizational goals. Seeking to leverage my expertise in sales and market expansion for the US and APAC markets.
• Spearheaded business growth initiatives for the APAC region and provided sales support for Americas region in contributing to year-on-year revenue growth if over 135% by identifying new sales channels and upsell opportunities. • Successfully managed renewals and upsell strategies, achieving 167% of quota retirement in FY21, exceeding company expectations • Actively collaborated with cross functional teams, including Customer Success, Channel and Sales Departments to meet customer needs and improve client retention rates, as well as satisfaction rate • Conducted in depth market analyses to identify trends, risks, and emerging opportunities, driving strategic decision-making in sales planning • Delivered professional proposals, quotations, ensuring compliance with pre-sales and post-sales processes to secure deals • Represented company at key industry tradeshows, conferences and coordinated channel sales partnership events for product promotion and enhancing business relationships • Demonstrated the ability to work independently in a fast-paced, multicultural environment while collaborating with global teams • Mentored and onboarded new sales team members, enhancing team performance through hands-on training and guidance Key Achievements • FY24 – Delivered 150% of quota retirement in H1 • FY23 – Delivered 134% of quota retirement; securing Presidents Club Award • FY22 – Delivered 120% quota retirement in FY22, solidifying a leadership position within the APAC region • FY21 – Delivered 167% of quota retirement; with South Asian region delivered 135% of year over year growth; achieved highest rank in company’s stank ranking, qualified for International President’s Club • FY20 - India+ region delivered 9% growth in the first 9 months and received a Merit letter of recognition from the SVP of International Sales
Cultural Dance Team A Coach - Professional in North Indian folk dances - Managing team choreography and dance practices - Helping team to sign up for competitions and dance festivals - Taking relevant actions such as mixing music, preparing props and costume design for competitions
- Managing Form 5 History class - Preparation for school tests, exams and DSE - Class curriculum and activities preparation, such as lesson notes and exam answer skills
• Advised on product portfolio optimization, ensuring alignment with market demand and profit margins • Developed and implemented sales strategies resulting in measurable increase in revenue • Established relationship with suppliers, negotiating favorable terms to improve profitability
Served as an Overnight Customer Service Representative for a major international Tech and Telecommunications Exhibition organized by GSMA. My role primarily involved supporting registration processes and addressing a wide range of inquiries from North American and European clients. Key responsibilities included: - Assisting exhibitors and attendees with registration, troubleshooting, and event-related inquiries in a fast-paced, high-pressure environment. - Providing exceptional customer service across diverse time zones, ensuring smooth communication and problem-solving for international clients. - Collaborating with cross-functional teams to ensure seamless event operations and a positive experience for all participants. - Leveraging strong interpersonal and organizational skills to manage high volumes of inquiries while maintaining efficiency and professionalism.
• Assisted with preparations and organization of corporate presentations for C-level executives, showcasing strong attention to detail and organizational skills • Edited publications for social media marketing, demonstrating proficiency in creating engaging content to support branding and sales efforts.