Kolkata, West Bengal, India
I'm a results-driven ServiceNow professional with 5 years of hands-on experience in developing and optimizing solutions across the ITSM and HRSD modules. My work has helped organizations automate workflows, improve service delivery, and enhance user experience. 🛠️ Key Strengths: • Expertise in configuring and customizing ITSM & HRSD modules • Workflow automation, UI Policies, Business Rules, and Script Includes • Integration using REST APIs and third-party systems • Strong understanding of ServiceNow best practices and Agile methodology 💡 I enjoy turning complex business requirements into practical, scalable solutions. I’m currently exploring opportunities to grow further by learning ITOM, CMDB, and leveraging AI to enhance service delivery. Let’s connect if you’re looking to collaborate, exchange ideas, or explore new opportunities in the ServiceNow ecosystem!