India
I build products that solve real problems — and deliver measurable business impact. With 9+ years across banking, insurance, energy, and CRM domains, I specialize in turning complex operational challenges into scalable, data-driven product solutions. From reducing revenue leakage to improving turnaround times by 75%, my focus has always been simple: build what matters, and make it work better. 🔹 Strong in product strategy, discovery, and execution 🔹 Proven track record of improving efficiency, accuracy, and user workflows 🔹 Thrive at the intersection of business, tech, and user experience I’ve led end-to-end product initiatives — from ideation and stakeholder alignment to backlog prioritization and Agile delivery — consistently driving outcomes like: • 30–40% reduction in operational inefficiencies • Faster release cycles and improved delivery predictability • Enhanced user experiences through data-backed decisions An MBA from University of Liverpool (Analytics & Finance) complements my hands-on experience with a strong foundation in data, experimentation, and strategic thinking. I enjoy working on products where data, user needs, and business goals intersect — and I’m always looking to build solutions that scale.
● Led development of Cactus Field IQ, a GPS-based billing solution using geofencing and real-time data workflows, improving billing accuracy by ~20% and reducing revenue leakage. ● Analyzed technician-reported hours against truck GPS data to uncover invoice mismatch patterns and translate findings into product rules, reducing invoice discrepancies by ~30%. ● Replaced manual Excel-based GPS validation with real-time workflows, partnering with engineering, QA, operations, and billing teams to reduce billing analysis time by ~40%. ● Defined product strategy, user journeys, and backlog prioritization using stakeholder workshops, Azure DevOps, and field analysis, achieving ~95% on-time delivery. ● Gathered feedback from field technicians and operations teams to refine workflows, improve usability, and support faster task completion. ● Integrated customer issue resolution into Engage Surface, an in-house application, using Agile workflows and Azure DevOps, centralizing ticket tracking and improving resolution efficiency by ~30%. ● Migrated KPI dashboards from Power BI to in-application dashboards by analyzing reporting logic and partnering with engineering, reducing ticket analysis effort by ~30% and improving real-time decision-making.
● Led IDFC banking product transformation by conducting requirement discovery, stakeholder workshops, Jira backlog management, and Agile sprint planning, contributing to ~20% improvement in operational efficiency. ● Optimized delivery execution using capacity planning, backlog prioritization, and cross-team coordination via Jira and Agile practices (Scrum), reducing release timelines by ~10% and improving delivery predictability.
● Automated claims cheque processing using process optimization, SQL-based validation, and system enhancements, reducing turnaround time by ~75% and improving payment efficiency. Designed insurance document workflows using data mapping, BPMN process modeling, and stakeholder collaboration, improving document accuracy across multiple markets and reducing processing errors.
● Built end-to-end Applicant Tracking System by leading requirement gathering, API integration design, and stakeholder discussions using REST APIs and Agile practices, generating ~INR 5M revenue.