Noida, Uttar Pradesh, India
Currently serving as a Technical Specialist - CloudOps at HCLTech, focusing on managing Azure infrastructure for a U.S. healthcare client. Contributions include server virtualization, compute, networking, image management for Azure Virtual Desktop, patch automation using Nerdio and SCCM/MECM, Windows Server administration, and FSLogix profile optimization.
Working with the U.S Healthcare Client. Managing their Azure infrastructure. Server Virtualization | Compute | Networking | Image Management for Azure virtual desktop. Patch Automation (Nerdio + SCCM/MECM) Windows Server Administration (Azure) FSLogix Profile Optimization End-to-End Infra Ownership (L2/L3 Support & Optimization)
Current Role – (IT Operations & Server Infrastructure Support) Managing Server Infrastructure for multiple US clients. -> Patching and maintenance of Windows Servers, AVD servers and Network devices (Firewall, Switch, ESxi host) of US clients. -> Backup and Storage for Disaster recovery and Server Restore using tool like Veeam, Datto -> Monitoring and troubleshooting network devices using tool like Cisco Meraki and Auvik Experienced in infrastructure monitoring, incident response, and routine health checks to ensure system reliability and uptime
Creating AVD infrastructure for US-based Client: Molina Healthcare Responsibilities: • Creating a Host Pool with the latest Image in Azure Virtual Desktop. • Adding Virtual Machine to existing Host Pools in Azure Virtual Desktop. • Performed SKU upgrade and downgrade of AVD servers. • Create and assign an autoscale scaling plan for Azure Virtual Desktop • Assign role and permission via PIM and RBAC • Snapshot and backup for VMs and their resources on Azure. • Monthly patching on AVD servers. • Implement and manage FSLogix user profile and data file. • Configure and manage MSIX app attach for application masking. • Generating AVD Reports through Azure Portal Insight in Azure Virtual Desktop. • Created SOP & KB articles. • L2 level troubleshooting on AVD for a user connection, application launching, and slowness issues. • Resetting / Killing sessions. • Recreating Outlook Profile • Work with the Microsoft vendor directly to resolve issues • Participating in Client Bridge calls for troubleshooting issues and finding RCA. • Decommission of Virtual Machines in Azure Virtual Desktop by following the change management process. • Ticketing Tool: ServiceNow • Server Monitoring Tool: CheckMK, Splunk • Servers Management: Azure portal , Nerdio
IT - Systems Associate (US HealthCare). Part of the Citrix Support team in the server infrastructure team of the organization. we create, manage, and maintain virtual production infra as per requirements of different operational team Responsibilities: 1. Creation of Golden Image for Machine catalog and doing monthly patching and updating machine catalog. 2. Creation of Delivery Group and machine catalog as per client requirements. 3. Monitoring all the Citrix servers using Monitoring tools like CheckMk and Splunk. 4. Performing SKU changes on Citrix servers hosted on Azure Cloud. 5. Basic knowledge of network devices (Switches, firewall and router) 7. Worked on Ticketing tools (ServiceNow ) 8. Monthly patching on Citrix master servers.
Windows Systems Administration | Cloud Infrastructure Unit
1. Completed 8 months of internship, where i learned so many things. *As a Team Lead Responsible for Team Selection ,I Integrate task of other interns using (Visual Studio Code, Git, Gitlab) Assigning bugs and task to other interns. Helping new interns to start with begginer level bugs. * [Frontend Web D]: As an Intern I worked in a Responsiveness team for 3months where I did Responsiveness of Olcademy website I did Responsiveness of Complete Student dashboard, Home Page, Header, Footer and other pages fixed all the css related bugs. [Backend Web D] As an Intern I worked in Backend Team also for 3months Where I learned Real life application of Php, SQL and JavaScript Created some new functionality on course description page using Javascript, Solved Many bugs related to SQL, Php and JavaScript Understand how to work with database.