Brampton, Ontario, Canada
Production Support Analyst with over 3 years of experience ensuring application stability, resolving high-priority incidents, and performing root cause analysis in enterprise environments. At Infosys, I worked in L2 support role where I closely collaborated with cross-functional teams to monitor systems, optimize database performance (Oracle & SQL Server), and automate tasks using scripting. My strong technical foundation is backed by hands-on experience in Unix/Linux systems, job scheduling tools like SAP Redwood, and ITIL-based incident management using ServiceNow. I’ve contributed to process improvements that reduced system downtime and increased operational efficiency. Alongside my professional experience, I pursued a postgraduate degree in Web Development from Conestoga College, where I gained knowledge of the MERN stack (MongoDB, Express.js, React, Node.js) and built projects such as e-commerce platforms and blog systems. This development experience enhances my ability to automate, troubleshoot, and communicate effectively with dev teams. I'm now seeking opportunities in Application Support, or SRE focused roles where I can leverage both my support experience and technical background to maintain and enhance critical systems.
• Assisted with opening and closing routines in the Grocery section, overseeing department readiness, cleanliness, and overnight replenishment. • Set up promotional merchandising displays aligned with the weekly flyer schedule to boost product visibility and sales. • Received skids and managed incoming shipments, verifying quantities and updating inventory systems accordingly. • Created and managed the picklist every morning to identify empty shelves and mismatches between physical stock and system inventory; investigated discrepancies and corrected inventory counts to ensure accuracy and reduce shrink. • Provided guidance and support to new team members and collaborated with store management to resolve daily operational issues.
• Led daily grocery operations including stocking, backroom management, and overhead replenishment to ensure shelves remain full and customer-ready. • Maintained high store standards and customer satisfaction through proactive service, clean aisles, and product availability. • Performed twice-daily temperature checks on all fridges, freezers, and bunkers to ensure food safety compliance and operational efficiency. • Worked across multiple departments including Dairy, Frozen, and Grocery, stepping in wherever needed to ensure smooth store operations. • Supported PC Express (PCX) operations by picking, packing, and preparing online grocery orders for customer pickup with accuracy and timeliness.
• Developed two automation agents to update barcodes and modify document types in R&D records, managing the entire lifecycle from client requirement gathering to development, testing, and successful delivery. • Designed dynamic Excel templates for bulk data input, enabling efficient and error-free operations for end-users. • Automated complex workflows for bulk operations using Lotus Script and integrated solutions with backend databases, reducing manual effort by 40%. • Created a interface for users to input and retrieve data seamlessly from backend systems, enhancing user experience and operational efficiency. • Improved data processing by implementing Java scripts for bulk data validation and transformation, significantly reducing processing time. • Prepared comprehensive Disaster Recovery (DR) documents and executed drills to ensure application continuity during outages.
• Developed and deployed Redwood Scripts to automate job triggering, streamlining processes and reducing manual effort by 50%. • Designed and implemented role-based authentication mechanisms, segregating access for end-users to enhance application security and prevent misuse of higher privileges. • Built and integrated a custom dashboard to monitor application logs and provide real-time insights for better decision-making. • Collaborated with team members to ensure seamless communication for enterprise applications.
• Managed and supported enterprise applications like SAP Redwood Scheduler and IBM Lotus Notes TDS, ensuring compliance with GxP processes. • Played a key role in the COMET Project cutover, leading the successful migration of Redwood Scheduler from on-premise infrastructure to Azure Cloud. • Acted as a group owner for multiple applications, ensuring synchronization across systems and preventing backlogs during critical migration phases.