Greater Toronto Area, Canada
I help teams stop going through the motions of Agile — and start living it. With 22+ years embedded in Canada's top financial institutions — TD Bank, Scotiabank, BMO, and RBC — I've worked at every level of Agile delivery: as a Scrum Master in the trenches, as a coach guiding leaders and teams, and as a delivery manager owning program outcomes across some of banking's most complex domains. What I bring is rare: deep payments and digital banking domain knowledge combined with genuine Agile coaching craft. I've coached teams through card tokenization (Apple Pay, Google Pay, Samsung Pay), SWIFT/ACH international payments, AML compliance programs, IFRS 17 regulatory delivery, and award-winning AI banking features (NOMI Insights — JD Power Award 2017–18). I don't just know Agile theory. I know how it behaves under the pressure of real banking delivery. 𝗪𝗵𝗮𝘁 𝗜 𝗱𝗼: → Coach Product Owners, Scrum Masters, Developers, QA, and Business Stakeholders on Agile values and SAFe practices → Facilitate PI Planning and Scaled Agile events across multiple teams and Agile Release Trains → Lead Waterfall-to-Agile transformations that stick — working agreements, Definition of Ready/Done, retrospective cultures, and team self-organization → Bridge the gap between Agile coaching and real delivery accountability → Build Communities of Practice and internal Agile coaching capability 𝗗𝗼𝗺𝗮𝗶𝗻𝘀: Digital Banking · Payments (Tokenization, SWIFT, ACH/EFT, Visa Direct) · Wealth Management · AML & Compliance · Regulatory Programs 𝗖𝗲𝗿𝘁𝗶𝗳𝗶𝗰𝗮𝘁𝗶𝗼𝗻𝘀: SAFe Agilist (SA) · CSM · ITIL · Six Sigma L1 · IFIC Open to Agile Coach, Enterprise Agile Coach, and Senior Scrum Master opportunities across financial services in Canada. Let's connect.
Payment Tokenization (TD Visa → Mobile Wallets) Led Agile delivery for TSP Inbound APIs enabling TD Visa cardholders to provision cards to Apple Pay, Google Pay & Samsung Pay. Delivered SMS OTP and Call Centre (NACO) authentication pathways for secure token activation, aligned with PCI-DSS and Visa/Mastercard (VTS/MDES) standards — strengthening TD's fraud posture and digital wallet ecosystem. TD Global Money Transfer (Citi, Western Union, Visa Direct) Supported Agile delivery for TD Global Transfer (IRM), a multi-channel international remittance platform on EasyWeb and TD app, covering A2A bank transfers, Western Union cash pickup, and Visa Direct card-to-card. Managed iterative delivery of Recipient Management (RCPTM) and Funds Transfer (PAPI) APIs, improving CX, efficiency, and regulatory compliance. US Real-Time Balance Threshold Alerts (RTBT) Drove Agile delivery of real-time balance alerting for TD's US Online/Mobile Banking, enabling customers to set custom high/low thresholds with instant push/SMS/email alerts via the Unified Messaging Platform. Delivered redesigned subscription UI and scalable alert-processing logic, laying the foundation for future alert capabilities. IFRS 17 Regulatory Program — TD Insurance Supported a $33M enterprise regulatory program implementing IFRS 17 (IASB-mandated) across TD Insurance's Life & Health and Auto lines. Delivered a new SAS IFRS 17 actuarial/reporting application, an Expense Allocation Tool, and an Internal Accounting Application built with vendor FRG — ensuring audit-ready, regulatory-compliant financial reporting.
Digital Branch Sales – Account Opening Transformation At BMO Bank of Montreal, I led the delivery of a multi-million-dollar strategic initiative to modernize and standardize account opening processes across all retail branches and contact centers. This transformative project introduced a new enterprise-grade application, enabling employees to onboard new clients and service existing ones with greater efficiency and precision. Leadership & Key Deliverables: Directed the development and implementation of critical modules, including Customer Profile Creation, Needs Assessment, and Account Opening for products such as Everyday Banking, Credit Cards, Overdrafts, Loans, and Lines of Credit. Partnered with senior stakeholders to align project outcomes with organizational goals, ensuring a seamless integration of technology with business processes. Strategic Agile Contributions: Championed the adoption of Kanban principles to optimize workflows, eliminate bottlenecks, and improve delivery efficiency across teams. Mentored Product Owners and cross-functional teams on Agile practices, including story mapping, incremental delivery, and MVP planning to achieve faster time-to-market. Led Agile ceremonies at a strategic level, driving alignment across teams and ensuring delivery of high-value features that addressed both customer needs and organizational objectives. Introduced innovative retrospective tools and techniques to foster a culture of continuous improvement and strengthen team dynamics. Established a predictable release cadence, balancing operational needs with delivery milestones to maximize business impact. Business Impact: Enhanced operational efficiency across branches, reducing account onboarding time and improving employee productivity. Delivered a customer-first experience, enabling personalized interactions and streamlining the account opening journey. Strengthened collaboration between technical teams, business units, and senior leadership
At Scotiabank, I played a critical role in advancing Agile practices within the Wealth Management division, focusing on transitioning teams from Scrum to Kanban to optimize workflows, improve predictability, and enhance delivery speed. This transformation enabled teams to better manage high-priority projects while addressing evolving business needs in Wealth Management and Retail Banking. 1. WealthOne PEGA Application (PEGA 7.2): Led the Agile delivery of a robust enterprise-level platform for onboarding and servicing Scotia Wealth clients. This application successfully replaced the legacy Online Account Management (OAM) system, streamlining workflows for Scotia McLeod and Scotia iTRADE 2. Wealth Optical Character Recognition (OCR) – OpenText Captiva & PEGA Integration: Implemented an automated document processing system to reduce manual intervention in client application validation. 3. Scotia Online & Mobile Initiatives for Scotia Wealth: Led customer-centric digital enhancements, delivering seamless, personalized user experiences on Scotia's digital platforms. Introduced Kanban boards to visualize work, identify bottlenecks, and improve team focus. Set up WIP limits to manage workload, balance capacity, and prevent overcommitment. Emphasized continuous flow and delivery, replacing sprint-based cycles. Coaching & Training: Trained teams and stakeholders on Kanban principles, including flow efficiency, lead time optimization, and metrics tracking. Facilitated workshops on identifying high-value tasks and prioritizing them effectively. Impact: Reduced cycle times, enabling faster delivery and quicker feedback from SHs. Improved adaptability to changing priorities, ensuring high-impact tasks were addressed promptly. Achievements: Successfully transitioned multiple teams from Scrum to Kanban, driving operational efficiency and enhanced team satisfaction. Increased team throughput by focusing on flow-based delivery and reducing waste in processes.
Re-inventing RBC Mobile Banking by leveraging Artificial Intelligence, Predictive Analytics, Natural Language Understanding, and Machine Learning technologies. My projects, enabled RBC to become the first bank in Canada to offer clients personalized digital financial insights & a fully-automated savings service. Project Delivered: NOMI Insights - is designed to provide personalized, timely and relevant tips to help customers manage and control their day-to-day finances. This service can provide daily insights into spending activities and patterns, identify unusual transactions, which may require action, automatically issue reminders based upon past activity, and predict potential issues and prompts for action. NOMI Find and Save - An automated savings service aimed at helping clients boost their savings. Based on predictive analysis of individual behavior and spending patterns, the solution enables RBC to provide clients with an effortless way to maximize savings, while ensuring that sufficient funds are available to cover future expenses.
Project – Core Banking Transformation (SIBL to T24)