Pune District, Maharashtra, India
Senior Project & Program Manager with 19+ years of experience leading large-scale IT programs in custody, banking, and financial services. Expertise in multi-project delivery, governance, and stakeholder management in regulated environments. Proven track record of driving transformation and delivering measurable value by aligning initiatives with business goals and leveraging AI platforms such as Microsoft 365 Copilot and Citi Stylus Workspaces to improve efficiency, reporting automation, and data-driven decision-making.
• Project planning: Monitoring and maintaining project plans, timelines, and budgets for application development projects, ensuring that all aspects of the project are clearly defined, and that project objectives are achievable and aligned with business objectives. • Resource management: Ensuring that project resources are properly allocated and managed throughout the project lifecycle. • Agile methodology: Applying Agile methodology for software development to achieve project milestones in timely manner. • Risk management: Identifying, assessing, and managing project risks, and developing mitigation strategies to minimize potential negative impacts on project outcomes. • Stakeholder management: Establishing and maintaining effective communication channels with project stakeholders, including team members, executives, customers, vendors, and other external parties. • Change management: Managing change requests and ensuring that all changes are properly documented, assessed, and approved according to established processes. • Issue management: Identifying, tracking, and resolving project issues in a timely and effective manner. • Team management: Building and leading high-performance project teams, ensuring that team members have the necessary skills and resources to perform their roles effectively, and providing coaching and guidance as needed. • Reporting: Preparing regular project status reports, providing updates to project stakeholders on project progress, issues, and risks.
Program Planning & Execution: Plan and manage program/project in detail, establishing clear schedules for all stakeholders. Execute each phase of the project lifecycle, ensuring adherence to the scope and timeline. Lead scrum sessions and daily stand-ups for optimal team performance. Risk Management & Issue Resolution: Proactively manage risks, assumptions, issues, and dependencies. Perform regular program reviews and ensure continuous tracking and reporting of project progress, making adjustments as necessary to meet objectives. Agile & Project Management Methodologies: Utilize agile methodologies, including Scrum, sprint, and waterfall techniques, to drive successful project completion. Oversee the execution of these methodologies within the teams, ensuring alignment with business objectives. Budget & Financial Management: Develop and monitor project budgets, ensuring financial controls and reforecasting where necessary. Track project costs, identify variances, and adjust forecasts to ensure projects stay within budgetary constraints. Governance & Compliance: Independently manage recurring business processes such as scrum management, risk management, service request intakes, compliance, and audit processes. Ensure that project governance is upheld according to company standards and processes. Stakeholder Communication: Provide regular, transparent updates to senior stakeholders and project teams, ensuring all parties are informed about project status, risks, and any changes in the project plan. Facilitate continuous communication among teams to achieve program objectives. Change Control & Resource Allocation: Manage change control processes to ensure the integrity of project plans. Define and manage resource requirements, both internal and third-party, to ensure optimal utilization throughout the project lifecycle.
Dedicated and results-driven Service Delivery Manager with a strong background in IT operations and customer support. Proven ability to manage and deliver high-quality IT services to meet customer expectations and business objectives. Skilled in service level agreement (SLA) management, incident resolution, continuous improvement and team management. Experienced in utilizing Agile and ITIL methodologies to drive efficiency and deliver measurable results. Committed to building strong relationships with clients and delivering outstanding customer service.
Main responsibilities include client management, status reporting, escalation management, scope management, ticket production & people management. Accountable to drive delivery as well as productivity gain, identify & implement automation use cases. Providing Level-1 & 2 technical production support to one of the largest financial company in the world. Handled transitioning of new applications (150+) & its associated activities Managing a team size of 30+ employees & providing 24*7 support Provide management and professional mentorship to team members through regular one-on-one meetings, regular team meetings, and monthly account reviews. Managing development and implementation of standards, processes, and systems required to deliver high quality and consistent support. Implementing methodologies that continuously improve first time resolution & first time right ticket handling Assessing vertical performance through various statistical and reporting methodologies. Managing assets of project owned.