Denham Court, New South Wales, Australia
● A self-motivated, bright, talented and ambitious professional with 15+ years of experience in IT industry. ● Certified Scrum Master from Scrum.org (PSM I 100% score) with 3+ year of scrum experience. ● 6+ years of experience in Team management (both onshore and offshore). ● Facilitated all scrum events including Sprint Planning, Daily Scrum, Sprint Review and Sprint Retrospective. ● Lead, trained and coached development teams, stakeholders and the organization to adapt Scrum. ● Experienced Scrum Master with a proven track record of delivering on-time and high-quality software. ● Coached development teams in Scrum processes, self-management, and cross-functionality. ● Experience tailoring Agile ways of working for non-software contexts (e.g. marketing) ● Experience in retail e-Commerce environment. ● Helped Product/Project Owner to develop clear, concise and prioritized Product Backlog. ● Expertise in end-to-end software delivery processes. ● Good understanding of Tribe Model Management for scaling agile. ● Advocate of Agile/Scrum principles and methodology with experience in Agile transformations. ● Fluency with Atlassian toolsets (Jira, Confluence) ● Facilitated stakeholder and scrum team collaboration and removed any communication barriers. ● Experience in stakeholder management, risk management and change management. ● Recommended changes during sprint retrospective and improved efficiency and effectiveness of processes.
● Responsible for continuous improvement by improving practices within the Scrum framework ● Ensured that all Scrum events take place and are positive, productive, and kept within the timebox ● Coached team members in self-management and cross-functionality ● Helped the Product Owner and Development team focus on creating high-value Increments that meet the Definition of Done ● Helped the Product Owner with techniques for effective Product Backlog Management including defining clear Product Goals, User Stories, Success Criteria, Acceptance Criteria ● Tracked and managed product backlog, burn-down metrics, velocity, and task break-down ● Successfully removed barriers between stakeholders and Scrum Teams to ensure goals are achieved ● Applied empirical approach to delivery by monitoring velocity and tracking success against business outcomes ● Helped everyone understand Scrum theory and practice, both within the Scrum Team and the organization ● Sound knowledge of JIRA and confluence
Responsible for Improvement, Maintenance and Support of Website and Applications used by the organization to improve business service and processes. ● Responsible to ensure that Websites and other applications are up to date and are running with minimum downtimes. ● Analyse and develop systems and processes to enhance productivity. ● Manage team resources and liaise with other departments to ensure products and promotions are updated across all systems in timely manner. ● Collaborate with teams and management to ensure that website and applications meet organisation’s standards and brand strategy. ● Develop and implement strategies to grow business exposure across all channels. ● Keep websites and applications up to date with industry standards and monitor competitor websites. ● Provide reports and data to General Manager and Directors to support educated decisions. ● Provide training and support to staff members for various systems used by the organisation. ● Delivery of Projects on time and within budgets. ● Purchasing IT equipment from vendors. ● Logging tickets and escalating issues to external IT contractors. ● Ensuring Safe, Accurate and Fraud Free Transactions. ● Recruitment and on-boarding.
Developed, Enhanced and improved functionalities of Company’s Website to increase sales across all channels. Developed key reports and dashboards for the various departments for the organization to measure results. Key responsibilities in this role included: ● Maintenance and continuous improvements of the website. ● Ensure products, categories and promotions are updated on time. ● Update website code regularly and ensure the code and content follows Google’s SEO guidelines for Search, indexing and ranking. ● Preparation of marketing emails and sending to various customer segments. ● Development of reports using SQL and MS Office suite for various departments. ● Provide training and support for the various systems (Point-Of-Sale, Inventory Management, CRM) to staff. ● Perform A/B tests and on website to improve conversion and customer experience. ● Respond to and fix all website issues. ● Requirement gathering, development and testing of applications (Point-Of-Sale, Inventory Management, CRM). ● Influenced the recruitment, onboarding and retention of new staff based on business needs.
Worked for credit operations department where I used setup daily campaigns on Dialer for calling customers. Campaigns were setup for staff in Phillipines, India and Australia. Key responsibilities in this role included: ● Dialer administration, creating campaigns for outbound calling, importing/exporting data between dialer and host system. ● Ensuring call lists are filtered according to the business strategies and are available on time. ● Agent level administration (Creating, Modifying and Deleting agent access levels). ● Ensuring Compliance, Government regulations and all company policies and procedures are taken into consideration during predictive dialing. ● Updating daily, weekly and monthly reports using MS-Access, Excel and SAS for the smooth management of business. ● Participated in regular meetings for discussions and decision making for day to day tasks.