Singapore, Singapore
I am a results-driven leader with a strong foundation in customer service and experienced in driving business growth through strategic planning, operational excellence, and cross-functional leadership. I specialize in leading customer success and delivery teams supporting large-scale, complex enterprise and government environments, with accountability across presales, sales, and post-sales lifecycles to ensure seamless execution and measurable outcomes. My expertise includes building scalable operating models, optimizing service delivery, and leveraging data-driven insights to track performance, manage risk, and enhance client value. I am highly focused on stakeholder engagement, translating technical capabilities into business outcomes, and fostering high-performing teams through structured governance, continuous improvement, and innovation. I consistently aim to deliver long-term strategic value while aligning technology initiatives with organizational objectives.
Drive business growth across the APAC region by managing client relationships and delivering integrated security solutions. Act as the main point of contact, aligning solutions with client needs, identifying new opportunities, and ensuring smooth project execution with internal teams. Focus on expanding accounts, closing deals, and maintaining long-term customer satisfaction through proactive support and strategic guidance.
EUSS Project https://www.straitstimes.com/tech/tech-news/government-to-spend-33-billion-on-infocomms-technology-in-2023 - Managing a team of 3 - Handles all the EUCD related support in sales for all Governments agencies in Singapore. - Manage and achieve team sales target quarterly. - Manage the presale, sales and post sales of each projects and adhoc requirements - Finalising the transaction sales quotations ensuring a smooth onboarding before BAU - Build and maintain strong rapport with clients through regular communication and proactive outreach. - Track and report updates on client metrics solutions or any upcoming new implementation. - Provide and educate clients on the latest features and practices. - Identify opportunities to upsell or cross-sell products and services. - Collaborate with third-party providers and vendors to resolve service issues or coordinate service. - Support the respective teams (backend and onsite) to prioritise customer feedback and align the company's roadmap to develop strategic and technical plans that help clients achieve their needs. - Monitor clients patterns and identify areas where additional support may be needed. - Collaborate with technical support, management, and development teams to provide timely and effective solutions to clients. - Support the respective teams on educational resources such as knowledge bases, SOP, strategies and tutorials to help customers get the most out of the product or service that we provide in ITSM SaaS (ServiceNow) - Work across project management team to ensure clients issues are resolved quickly and addressed.
- Providing administrative support to Insurance agent. - Management of schedule and correspondences. - Issuance of policy documents and data entry. - Support and administration of individual accounts. - Filing and processing of insurance paperwork. - Data entry. - Managing and scheduling of calls. - Cold calling. - inventory stock update and order customise items.