Sacramento, California, United States
Specialties: Computer Skills - adobe acrobat, content management, microsoft access, microsoft excel, microsoft outlook, microsoft powerpoint, microsoft publisher, microsoft windows xp, microsoft word, microsoft works, organizational skills, presentation skills, quick learner, russian, scientific, spanish, spreadsheets, vista.
• Project Management Lead enterprise client implementations and onboarding across higher education, government, and corporate partners, ensuring smooth delivery from kickoff through production. Manage daily client communication and coordinate integrations, testing, and deployment timelines across internal development, product, and customer success teams. Serve as the main point of contact for large state government client, managing 20+ change requests and facilitating communication between RSS and client stakeholders to ensure timely, high-quality releases. Partner cross-functionally with Professional Services, Sales, and Product to align business goals, customer priorities, and technical execution. Contribute to internal initiatives including the HubSpot CRM rollout, SDS system migration, and RSS website relaunch, bringing project management discipline and customer focus to enterprise-level change. • Process Improvement Created standardized onboarding infrastructure — including project plans, Kickoff Toolkit, and hand-off documentation — that reduced onboarding ramp-up time and improved client satisfaction. Updated process documentation and built improved workflows for client onboarding and transition between Sales and Professional Services, ensuring consistent knowledge transfer and clear ownership. Developed new internal project management templates and tracking systems to streamline intake, status reporting, and meeting documentation across the Professional Services team. Advocated for client-driven enhancements to the RSS platform by translating user feedback into actionable requirements and collaborating with development teams to optimize delivery.
'• Project management Managed Business-side of mobile application development that will be nationally launched to 10k people. Post-launch Product Owner for the tool as Voice of the Customer for all Winery Sales employees. Daily owner of vendor relationship and timeline around creation of training videos, materials and curriculum for national app launch. Ran Sales-wide reporting initiative to overhaul Sales Reporting and data with group of 65 cross-functionals. PMed multiple distributor launches of new application simultaneously, managing up to 20 internal and multiple external stakeholders at once. Launched to 3 distributors nationally, working with distributor leadership, IT & Business stakeholders in 2019. Managed post-Launch care for 3 distributors (around 700 people).
Senior Business Systems Analyst, Business Process Excellence IT • Project management Project Manager for Sales Reporting Hub through launch to 600 Sales personal, including supporting trainings. Day-to-day project management for Account 360, 1 of 3 Tier 1 projects for Gallo IT. • Process improvement Continued process improvement of Sales & Marketing Intake process, including new management dashboards and integrating new business (Marketing) into process for continued standardization.
Senior Business Systems Analyst, Sales Technology – Plan, Information Technology • Project management Project Manager for Sales Reporting Hub – a Tier 1 project for Gallo IT. Project managed over 30 team members, including 3 external vendor teams from design workshops through launch. Managed UG IT recruiting with 65 Gallo employees to review, screen & interview over 400 candidates across over 30 Universities nationwide. • Process improvement Overhauled & managed Sales Enhancement Intake & Development process liaising between Sales customers, IT leadership & development teams to deliver 100+ annual enhancements. Streamlined and standardized for optimization. Rebuilt UG IT recruiting process with 65 Gallo employees to hire 15 interns & 3 FT employees.
• Project management Managed data and reporting for all 1,300 annual office events engaging nearly 19,000 stakeholders in 150 geographically-based hub cities. Collaborated weekly with Information Systems department and various colleagues to create and vet new reports for over 500 Advancement colleagues. • Process improvement Overhauled data and reporting system post-University database migration. Created new reports, showing 42% increase YOY in documented registrants for FY14. Created and implemented first visual monthly metrics to show week-by-week progress, finishing FY14 17% up in event numbers and 29% up in people engaged. Implemented first tracking system for digital engagement events, showing 600 registrants in FY14.
• Process improvement Created & maintained new reporting process (supporting growth of 17% in donors and 24% in dollars for FY12 and 34% in donors and 7% in dollars for FY13). Created first metrics system for 5 leadership boards & internal stakeholders. Rebuilt process for multiple annual solicitation mailings of 10,000+ pieces. Created systems and processes to allow for greater accurate segmentation of population. Created and segmented recipient lists for over 50 emails annually.
• Created and implemented campus recruiting strategies to increase awareness of and application to the MA in Management program in the Senior Class at Wake Forest University using in-person and social media techniques. • Built relationships with enrolled and prospective students as well as key members of the Wake Forest community.
• Helped recruit MA in Management class of 2012 through class visits, student hosting and recruitment events. • Acted as Hosting Coordinator and managed 15 student ambassadors to organize prospective student visits.
• Created informational mailings for the Wake Forest University Schools of Business to solicit increased giving participation from alumni. • Aided the Assistant Director of Development for the Schools of Business on the Class Agent Program.