Minneapolis, Minnesota, United States
Training and development professional with experience designing, delivering, and supporting learner-centered training programs across education, certification, and client-facing environments. Strong foundation in coaching, onboarding, and building scalable learning systems that improve performance, retention, and skill adoption. Skilled at translating complex processes into clear, practical training experiences using tools such as Loom, LMS platforms, and data dashboards, while partnering cross-functionally to ensure accuracy, compliance, and consistent delivery. Data-informed and learner-focused, with a proven ability to strengthen onboarding, skill development, and training outcomes. Known for creating supportive, high-quality learning environments that build confidence, capability, and long-term success. Where I Thrive: ๐๐จ๐๐๐ก๐ข๐ง๐ , ๐๐ฎ๐ข๐๐๐ง๐๐ & ๐๐ฎ๐ญ๐๐จ๐ฆ๐๐ฌ: Whether working with students, customers, or teammates. I know how to create a safe, encouraging environment where people feel seen, supported, and set up for success. I believe growth happens when the process is clear and the person is centered. ๐๐ซ๐จ๐๐๐ฌ๐ฌ ๐๐ฆ๐ฉ๐ซ๐จ๐ฏ๐๐ฆ๐๐ง๐ญ & ๐๐ฒ๐ฌ๐ญ๐๐ฆ๐ฌ ๐๐ก๐ข๐ง๐ค๐ข๐ง๐ : I bring calm to chaos by designing workflows and support systems that make it easier for people to focus, engage, and succeed. I'm always asking, โHow can we make this simpler, kinder, and more effective?โ ๐๐๐ญ๐-๐๐ง๐๐จ๐ซ๐ฆ๐๐ ๐๐ฎ๐ฉ๐ฉ๐จ๐ซ๐ญ: I use tools like Google Sheets and Excel to track progress, surface patterns, and drive meaningful change without losing sight of the humans behind the numbers. ๐ ๐๐๐ข๐ฅ๐ข๐ญ๐๐ญ๐ข๐จ๐ง & ๐๐จ๐ฆ๐ฆ๐ฎ๐ง๐ข๐๐๐ญ๐ข๐จ๐ง: Skilled in leading meetings, check-ins, workshops, and trainings. I'm known for creating spaces where people feel comfortable asking questions, solving problems, and building confidence. ๐๐ ๐ข๐ฅ๐ & ๐๐๐ซ๐ฎ๐ฆ (๐๐๐ ๐๐๐ซ๐ญ๐ข๐๐ข๐๐): Even before I had the title, I supported team retrospectives, sprint planning, and daily check-ins. I help teams stay on track without losing sight of what matters most: the people and the purpose behind the work. โจ Iโm looking for people-first organizations where I can help others grow. Whether thatโs students, clients, or colleagues. I bring warmth, structure, and a deep belief that systems should serve people, not the other way around. Letโs connect! ๐ Remote-Ready | Open to Interviews & Collaboration
- Created structured training plans with clear goals and measurable outcomes, ensuring alignment across learners, families, and interdisciplinary teams. -Delivered individualized skills training and coaching, using person-centered methods to help clients build independence, problem-solving skills, and daily living competencies. -Supported a caseload of 15โ18 learners, providing weekly or biweekly training sessions that consistently met >90% of individualized goals each quarter. -Increased client skill acquisition and independence by 20โ30% through customized training plans and progress-tracking methods. -Achieved 100% on-time documentation and reporting compliance, contributing to high-quality program audits and operational efficiency. -Maintained organized learner records, scheduling, and documentation systems to support smooth program operations and compliance.
-Streamlined training programs by collaborating with clients, developing over 35 Loom-based instructional content, and aligning expectations between trainers and learners to improve training consistency and satisfaction. -Improved performance tracking by collecting and visualizing data in Excel, providing weekly reports and actionable insights that led to targeted improvements in training outcomes. -Enhanced trainer effectiveness and accountability by identifying process gaps and collaborating with leadership to implement solutions that improved training delivery and team efficiency. -Optimized stakeholder communication by providing clear updates and action steps through Loom, Excel, and email, ensuring timely task completion and stronger cross-team alignment.
-Certified exam proctor supporting multiple testing platforms, including PSI, PAN, Kryterion, Meazure Learning, and Pearson VUE, ensuring accurate setup, platform compliance, and a consistent testing experience across vendors -Supported and guided 20โ50 test-takers daily through standardized, high-stakes licensing exams by clearly explaining procedures, reducing test-day anxiety, and maintaining a calm, structured testing environment -Provided fingerprinting and background check services for 30โ50 individuals each week, verifying identity, ensuring regulatory compliance, and maintaining confidentiality for professional licensing and certification requirements - Identified and resolved technical issues with test computers by managing updates and collaborating with test sponsors for troubleshooting, ensuring seamless exam operations and minimizing disruptions. - Maintained exam integrity by proctoring 1,000+ high-stakes exams and enforcing compliance with security protocols (ID checks, pre-exam certification), safeguarding the credibility of certifications and student success.
- Designed and facilitated structured training sessions for new clients, simplifying complex e-commerce and marketing concepts into clear, actionable steps that increased learner confidence and product adoption. - Reduced client churn from 6% to 3% by delivering personalized 1:1 training calls and supporting learners with product selection, Shopify setup, and marketing strategies. -Decreased refund requests from 8% to 5% by implementing 1:1 support and small group training, helping clients feel supported and connected throughout their journey. =Developed and customized dashboards to track team KPIs, helping to identify red flags and optimize training content based on real-time feedback. -Improved team performance by guiding team members in setting up and utilizing CRM dashboards, ensuring key metrics were tracked and effectively managed.
Supported educators and mission-driven professionals by designing individualized support plans to help them navigate burnout, overwhelm, and chronic stress, meeting people where they were and guiding sustainable recovery and growth -Designed and delivered digital courses and 1:1 mentoring programs for educators, supporting 100+ individuals directly through structured frameworks, reflective exercises, and practical tools to process burnout and regain clarity -Led live and asynchronous trainings across multiple platforms, facilitating sessions for 10โ50+ participants at a time while adapting delivery styles to meet diverse learning needs and energy levels -Created training content, presentations, and learning materials from the ground up, reaching thousands of educators through online courses, workshops, and social learning spaces focused on burnout prevention and resilience -Grew and nurtured a professional learning community of hundreds of educators through SEO-informed social media and email marketing, translating complex emotional concepts into accessible, actionable content -Continuously refined training programs using participant feedback, engagement metrics, and completion rates, improving clarity, pacing, and relevance to ensure learning experiences felt supportive, practical, and impactful
-Created, implemented, and collaborated with cross-functional stakeholders to develop legally compliant, data-driven individualized academic plans with clear goals, objectives, and systems of support for 25 students annually -Collected, tracked, and analyzed progress data for 75+ academic and behavioral goals across 25 students throughout the school year, using insights to adjust instruction and supports aligned to post-secondary readiness -Collaborated with the math team to design and deliver engaging daily lessons and instructional presentations, while overseeing accommodations and modifications aligned with each studentโs individualized success plan -Integrated educational technology into daily instruction, data collection, and presentations, utilizing tools including Google Workspace, special education data-tracking systems, sociology platforms, and video creation/editing tools -Maintained high- to mid-touch communication with students, families, administrators, support staff, and teachers to ensure alignment on goals, progress, and interventions supporting on-time graduation Position eliminated due to pandemic-related program changes