Austin, Texas, United States
I build happy teams of skilled people who do great work, bringing deep experience in program management across video game, semiconductor, and SaaS industries. I have hands-on experience managing all aspects of the software development life cycle in both startup and large-scale corporate environments, leading co-located and distributed teams. I am passionate about empowering teams through effective communication, just-enough planning, and pragmatic leadership. Key Skills • Workflow Automation & AI Adoption • Agile Program Management • Engineering Operations, Dev Ops • People Management, Team, Org, Office Building • Process Development and Documentation • Managing Cross-functional and Distributed teams
- Owned security review process optimization program leading to a 70% reduction in cycle time to deliver security reviews to customers. - Managed relationships and shared processes with customers in the AWS Sales and Marketing organizations to ensure clear prioritization and readiness practices for a 60k person organization. Optimizations contributed to zero escalations and on-time delivery of security reviews for re:Invent 2025. - Developed and owned organization’s business intelligence program, including creating datasets and dashboards in QuickSuite. - Efforts enabled real-time accurate metrics for engineering team health and security review pipeline oversight. - Owned Monthly Business Review covering operations and health of five security teams for executive stakeholders.
- Support the broader Engineering and Build Org at Zapier. - Program manage both technical development efforts and engineering operations initiatives.
- Servant leader to the Production Engineering Zone in Engineering Services - Coach teams on agile principles and adoption - Facilitate quarterly planning, monthly and quarterly reports - Special Projects - pick up and run special projects for the Build Org as needed - Global Atlassian Administration and JIRA System Administration
• Managed two product lines with 12 onshore and 6 offshore teams. • Directly managed a team of 4-6 Scrum Masters. • Served on Regional Office Council leadership team for Austin. • Facilitated quarterly Leadership Rally for program lines, driving cross-organizational process improvements. • Provided quarterly updates and metrics for executive and board review.
• Managed four scrum teams on the Enterprise product line using basic Scrum, Kanban, and Hyper Productive Scrum methodologies. • Guided and coached sprint teams and external stakeholders on Agile adoption. • Facilitated all Scrum ceremonies including daily stand-ups, sprint planning, backlog grooming, sprint demos/reviews, and retrospectives. • Chaired monthly stakeholder reviews and prepared project status reports. • Resolved or escalated team blockers ensuring quick resolution. • Worked with Product Owners and other Project Managers to ensure cross team dependencies were properly planned and scoped. • Worked with Product Owners to facilitate requirements development and effective grooming sessions. • Provided system administration support for Atlassian tools (JIRA, Confluence, Service Desk) to a technology department of 1400+ users.
• Managed three Artificial Intelligence development teams. Projects included an EDU/STEM video game, and several projects under NDA. • Facilitated user testing sessions with local students and educators. • Coached organization through initial adoption of Agile. • Facilitated all Scrum ceremonies including daily stand-ups, sprint planning, backlog grooming, sprint demos/reviews, and retrospectives. • Provided status reports and project updates to external stakeholders. • Supported the COO and Dpt Director in general office administration and compliance documentation.