East Hampshire, England, United Kingdom
Highly skilled Global HR Operations Team Leader with experience in Leading Administration teams through periods of change. Focusing on the design and delivery of HR projects, streamlining processes and system functionality in alignment with business change. Driving operational excellence by improving efficiency and Business Service Delivery. In the market for a new Management opportunity in a challenging environment to add value, develop and grow current portfolio of skills. Key Skills • Global Management of Large Teams • Change Management • Stakeholder Management • HR Policy • SAP HR Subject Matter Expert • Data Management • HR Process Improvement • HR Systems Lead User • Project Management • KPI Reporting & Identifying Trends
• Key member chosen to work on the global Immigration Project, designed end to end process in accordance with Immigration Legislation. Responsible for system implementation for recording and maintaining expiration dates and outlining roles and responsibilities. • Responsible for managing the UK Contract Maintenance project to digitalise all physical personnel files ensuring all documents have the correct categorisation, the documentation life cycle dates and viewing access rights are legally compliant and supervised the transition scanning team to completion stage. • Managed a recruitment project by identifying the need to change the UK process along with roles and responsibilities. This involved working with 5 teams including global mobility and the recruitment team, resulting in an improved process and smoother transition. • Transformed and fully documented all UK HR processes along with outlining roles and responsibilities. Successfully trained and coached local UK and European HR colleagues resulting in a timely and smooth transition. • Calculated payments from a Global Special Program Incentive Scheme and sent instruction to relevant departments (including system payroll notification), following initial data cleansing and analysis of spreadsheets provided by the Incentive team. • Identified the need for improvement in the global leave process to reduce the amount of local administration for 67 countries. • Identified non-compliance details regarding the UK’s contract variation template to ensure that all legal requirements were captured. Provided end to end training to European colleagues to successfully transition employment change administration. • Provided end to end training to European colleagues to successfully transition employment change administration.
• Implemented the creation of HR UK Central in 3 months ensuring that the infrastructure was in place. Successfully marketing and communicated to all employees throughout EMEA promoting the centralised HR support model and new way of working. • Senior member of a team of 5 to provide first point of contact for the UK (circa 3000 employees) and 6 supported EMEA countries for all advisory and tool support queries in accordance with local policy, procedures and local legislation. • Coach to new members of the team, managing induction and training. • UK SAP Expert providing training and support to UK HR team. • Worked with HR Services team to continuously review SLA’s and user experience, resulting in 95% people portal approval usage against a target of 90%. • Managed the SOX (data quality auditing) and investigation of SAP versus payroll anomalies. • Harmonization of processes and best practice through collaboration with European colleagues and Service Center. • Supported EMEA countries giving statistics and suggestions to improve the level of service provided to managers and employees. • Lead User in the Performance Management system which involved presenting and arranging workshop trainings for the concept along with the system navigation to enable managers and employees to effectively enter their objectives and understand the concept for quality performance and development dialogue. Ongoing communication to support the twice yearly reviews and payments. • Member of the global systems lead user network to review and improve the Nokia tools and processes. • Support to Comp & Bens team with incentive calculations and payments for all UK employees twice yearly. • Responsible for the team’s relationships with external UK HR suppliers. • Managing the SOX/Data Quality Auditing and investigating SAP versus Payroll indifferences, always working to tight deadlines.
• Provided administration support to 3 HR Consultants and 1400 employees within the R&D Devices organisation. • Responsible for the data accuracy and maintenance of employees SAP records. • Presented and co-ordinated the weekly induction for all new hires and contractors. Responsible for the agenda and maintenance of the presentation material. • International transfer advisor for global mobility cases. First point of contact for employees transferring to the UK on International Assignments, Short Term International Assignments. • Managed the immigration process throughout Nokia UK ensuring that annual checks were conducted to comply with UK Border Agency Regulations. • Managed maternity and paternity process. • Carried out administrative tasks ensuring that Nokia remains SOX (Audit) compliant. • Responsible for the end to end pre-boarding and on-boarding of new hires in the UK. • Processed leavers, conducted exit interviews • Updating payroll as a result of business/employment change.
• Maintained SAP employee records. • Managed starter, leaver , transfer, change in employment, maternity/paternity processes ensuring payroll w updated. • Benefits Administration for BUPA, Pensions and Car. • Managed the SAP absence tracking. • Creating management reports on SAP HR as requested by Medical Personnel. • Providing factual references both personal and financial. • Point of contact for Medical Personnel, Managers and all employees for HR queries. • Working as part of a team to ensure that all SLA’s are business aligned. • Conducted training for 3 employees on all administration processes that were undertaken for the transition to Glasgow.