Greater Tampa Bay Area
I thrive in complexity, where strategy and execution meet. My superpower is bringing people on the journey. Over the past 20 years, I’ve found my purpose in helping others be their best self through Coaching and Servant Leadership. True Leadership, to me, is working with individuals to identify and refine their skills, build their confidence, and enable them to reach their goals. In June 2019 I earned my Psychology of Leadership certificate from Cornell online. In June 2020 I earned my Coaching Certificate from ADT. Skills: Executive Team Engagement Strategic Planning and Operationalization Coaching & Motivating Cross-functional Project Leadership Communication and Presentation Complex Problem Identification and Resolution Creating clarity and aligning Big ideas to clear deliverables Stakeholder Management Change Management & Resource Allocation Networking and Influencing Continuous Improvement Sales Execution In-person and virtual facilitation Please read what others have said about me in my "Recommendations" section.
Women's Sales Academy helps with Sales Professionals and Entrepreneurs to expand their audience and consistently exceed their revenue targets. Focusing on an individually tailored approach, WSA invests in understanding your true vision of success first. Once we determine the benchmark for success, we apply the plan to the goal. Our clients achieve their goals because our methods are based on real world knowledge and experience that is strategically applied to create real world results. The vision begins with you, the results begin with us! Join the power of Women's Sales Academy today.
OKR: 1 Million People with ServiceNow Skills. Responsibility: Define the RiseUp strategy, and led the core team through the successful execution of skilling up an ecosystem of learners to meet the demand for customers, partners, and ServiceNow’s growth Trajectory. Strategic Adviser: • Partnered closely with the SVPs and Executives to drive alignment and acceleration of business-critical initiatives. • Implemented and optimized a programmatic operating cadence across cross-functional workstreams, ensuring clarity and effective communication. • Highlight risks and remediation plans. Collaboration: • Build the process to collaborate, track, and execute on shared deliverables between the Training Organization, Marketing, Comms, Global People, Analytics, Digital Technology, and Sales Leadership teams. • Partnered with Marketing to ensure messaging accuracy and impact. Data & Reporting: • Defined KPIs and reporting for informed business decision-making. • Facilitated the development of an executive dashboard for Data Analytics, Alliance Channel Ecosystem, Marketing, and Training Organization. Execution of Priorities: • Ensured speed and quality in critical company initiatives. • Facilitated cross-functional prioritization and alignment for measurable business outcomes. Board Level Communication: • Organized executive team meetings and ensured follow-through on key actions. • Supported CEO & and board material development for clear communication. Strategic Program Management: • Led cross-functional teams for successful outcomes. • Managed interdependencies and facilitated informed decision-making. • Communicated and tracked actions to ensure follow-through. Resource Management: • Optimized internal/external resources for project success. • Built cohesive teams for effective leadership and change navigation.
OKR: Build "1 Team", Improve the defined leadership skills of Directors & Senior Directors, Increase Employee Voice Survey Scores (+3pts), Satisfaction Score Responsibilities: Define the skills-based development strategy and lead the successful delivery of a new enablement journey for the Customer & Partner Organization's leadership team and individual contributors. Results: Built and executed the following programs in 12 month period: Customer & Partner Organization Leadership Development Program for Directors & Senior Directors 9 global cohorts (13-week program) ~200 Leaders trained in 10 months (all directors & senior directors in the org) 4.8/5.0 Satisfaction Score 9.5/10 Likely to Recommend 3-point increase in related EVS scores (EVS = Employee Voice Survey) Customer & Partner Organizations 1st Intern Program 3 cohorts (10-week program) ~30 Interns trained 5.0/5.0 Satisfaction Score 10/10 Likely to Recommend Communication & Business Acumen Series for Managers & Senior Managers 3 day in-person workshop 4.9/5.0 Satisfaction Score Own Your Career Series for Individual Contributors (tenured) 3-hour workshop 4.9/5.0 Satisfaction Score (4 known job movements related to the session) Additional programs: - Predictive Index - Personal Development Plan support - Forming Effective Teams - Coaching & Feedback for Growth - Career Moments that Matter
Built & led team responsible for Sales Managers & Leadership / Supporting Managers Development programs. Manager First Enablement: Defined, Launched, and Executed the Managers' 1st Enablement Process & Program. Redesigned how Sales Enablement Launched enablement/training/communications by starting with the Manager first. Redesign Impact: 1. Increased alignment of enablement effort to real-life needs 2. Created a feedback loop for Managers to Enablement teams 3. Increased Scale & Adoption by leveraging the Manager as a partner (not just a customer) 4. Increased Manager Proficiency 5. Reduced time to field adoption NowValue Enablement Program - Redefined, Launched, and Executed NowValue Methodology for Sales Leadership & Sales Team. NowValue is ServiceNow's 4 phase process to ensure customers reach value outcomes. Redesign aligned sales messaging and connection points for Sellers & Sales Focused resources. Impact: 1. 80% on-time consumption of training (up from ~65%) 2. Increased process adoption 3. Increased sales value messaging Role Clarity Enablement - Redesigned process for Role Clarity Enablement with clear responsibilities for how the Operations & Enablement team work together to ensure timely, accurate, and on-target training reaches the correct audience in all stages of the Sales Employee Lifecycle. Main Impacts: 1. Increases process efficiency by >60% 2. Increased process clarity for field+ Manager Coaching & Performance Development Programs. Defined, Built, and Executed programs designed to increase manager proficiency in Coaching Individual and Team Performance. >600 Managers attended training in all global regions. Translated to Japanese and German for the learning experience. Impact: 1. Increased Employee Voice Survey Scores "My Manager Provides Timely Coaching" 2. Increased Forecast Accuracy Sales Manager Readiness Program - Defined, Launched, and Executed 16 wk Learning Journey for ICs to Prepare for 1st manager role. >300 trained, 4.9 SAT