Greater Melbourne Area
Responsible for Strategy development and execution throughout the NRMA Insurance business. Responsibilities include; • Identifying target segments, developing compelling customer value propositions and working with the end-to-end value chain to deliver on those propositions, • Working closely with portfolio and the rest of the value chain to identify and deliver improvements to drive growth and retention, and • Planning and monitoring of the NRMA Insurance Segment plan
Part of the Journey Accelerator, this role is responsible for managing the design methodology used within IAG's Customer Journey Program, and for continually improving the methodology and ways of working, within cross-functional, agile teams. This includes a key focus on championing customers within the program, and enabling the business to make strategic decisions centred around our customers, whilst considering business value.
Part of the Design team within IAG's Customer Labs, this role is responsible for running programs of work to develop and deliver customer centred products and services, that deliver tangible business outcomes. This includes using human-centered design and business improvement methods to facilitate service improvement and new service design efforts across multiple IAG brands, both within BAU and innovation.
Responsible for management of NAB’s Asia Home Lending portfolio. Managing the healthy tension between revenue targets, risk, regulatory obligations and customer experience. Accountable for managing the end-to-end home lending journey, working with stakeholders throughout the end-to- end value chain.
An internal consultancy role focused on the management and delivery of Business Improvement projects throughout the Personal Bank. Using six sigma and lean problem solving methodologies to deliver operational, sales and customer experience improvements.
An internal consultancy role working within the Personal bank, delivering Business Improvement through; Diagnostic analysis Process improvement activities (including Six Sigma) Strategy development Identifying key business drivers Producing recommendations to improve business outcomes, and Delivery of Business Improvement initiatives
IT SUPPORT • Providing IT support to customers • Troubleshooting modem issues • Dealing with Database corruptions • Supporting a software package, ANZ Online