Minneapolis, Minnesota, United States
-Manage all aspects of the voice of customer program for all clients and relocating employees across all regions -Oversee 42 post move surveys, fast feedback program, annual client survey, and ad-hoc surveys -Source and implement new suppliers, as well as maintain ongoing relationships, projects, and issue resolution with suppliers -Manage projects from initiation through delivery, including scoping the project; gathering, defining, and writing requirements; mapping, validation, and testing; serving as a liaison with cross-functional teams; and monitoring and reporting on progress and status -Analyze, execute, and distribute data for executives, senior leadership, account management, and operations to assist in decision making and areas of improvement for both SIRVA and clients -Solve complex and technical problems to ensure minimal gaps in program, service, and reporting -Reduced supplier management fees by 52% from 2018-2020 through survey program changes, auditing, and reducing the number of custom surveys and implemented a process change to start billing clients for custom survey fees -Collaborate with cross-functional teams and clients to identify risks, provide recommendations, and build new custom surveys and reporting for complex client implementations -Implemented the 2021 annual client survey with a new supplier, with additional enhancements, and achieved the highest return yet at 50% -Support account management, client implementation, and global operations teams across all regions with day to day needs, issue resolution, data analysis, consultation, and best practices for creating, administering, and reporting for surveys
-Produced complex and customized dashboards using multiple sources of data for presentations, budget planning, and cost analysis, as well as analyzed and reported on high level data trends -Responsible for a portfolio of 30+ corporate clients’ monthly, quarterly, yearly and ad-hoc reporting -Collaborated with cross-functional teams to maintain standards, efficient processes, and accurate data in systems -Provided consultation and recommendations on reporting capabilities for new client wins
-Guided students through a variety of Vinyasa and Hot Yoga classes for all skill levels -Monitored fitness levels of all participants while using verbal cues and hands on adjustments to ensure proper and safe alignment -Provided meditations and breathing techniques throughout classes to help students center themselves and get the most out of each class -Promoted and participated in class schedule, special classes, events, and teacher trainings
-Assisted with managing the top selling portable retail store at Target Field from 2010-2014 -Promoted and sold merchandise during events while providing outstanding customer service -Managed inventory and ordered merchandise based on current and forecasted sales trends -Created visual merchandise presentations to maximize sales and establish a repeat customer base