Los Angeles Metropolitan Area
Seasoned technology implementation professional ~ Recognized for driving technology initiatives into enterprise software roll-out of ERP, CRM, SCM, Imaging & Electronic Records/Content Management Programs ~ proven track record for key process improvements and cost benefits to customers/end-users. A versatile project leader, noted for quickly identifying difficult and complex situations, assessing unique customer needs, and presenting strategic solutions to key decision-makers. Ability to focus simultaneously on vision and execution – conceptualizing technology & product strategies, while retaining solution-focus and customer’s ROI of the program. Enjoy problem-solving and creative thinking in both strategic and operational dimensions enhancing value proposition. Exceed business objectives by facilitating tight-knit collaboration among all involved. Well-respected decision-maker and listener, continually selected for project leadership roles requiring keen technology & business acumen, team building, performance efficiency, and drive for measurable results. PMI (Project Management Institute) certified PMP. ~~~~~~~~ Hands-on Leadership ~~~~~~ ~ Key leadership role in development of Quality best practices hailed as resounding success throughout company and clients. Include standardization of procedures critical to regulatory compliance with the creation of validation plan and template set. ~ Institute corporate dashboard for the management of manpower and project planning, and dissemination of corporate financial health metrics. ~ Coordinate efforts for the formation of new product for the management and streamlining of Engineering Business Process automation. ~ Provide leadership presence in all stages of the project: project definition and discovery; Oversee project build, create and deployment with alignment to core competencies of the delivery team and business needs of clients.
~ Providing executive leadership and responsible for assisting the Los Angeles County Registrar-Recorder/County Clerk, in directing the overall administration and operations of the Department, with direct responsibility and oversight for the activities of the Information Technology Bureau. ~ Formulating Information Technology and Information Security policies, standards, directives and strategies for governance and compliance. ~ Planing/coordinating the Department’s Technology Strategic Plan and track accomplishments to ensure plan goals and objectives are achieved as scheduled. ~ Responsible for ensuring continuous operation and delivery of Information Technology projects, enterprise-wide integrated business, and administrative information services. ~ Supervising IT staff and leading Information Technology and Information Security strategies and policies for the Department. ~ Advising the department leadership on aligning information technology vision with the department’s mission and enlist the support of stakeholders and other Government agencies.
~ Responsible for all aspects of Vega's services delivery department. ~ Responsible for profitability, accountability, utilization, pipeline planning and staff development ~ Manage staff consisting of delivery managers, project managers, business analysts, architects, developers, and other technical team members of the consulting team. This also includes overseeing team and offering managers within consulting services organization, including Project management Office. ~ Accountable for project delivery. ~ Facilitate project and process improvement documentation which includes, but is not limited to: cost benefit analysis, assessing software applications, developing standards for project charts and project plans, researching application alternatives, design documentation and other project deliverables. ~ Management of client relationships to ensure high level of client satisfaction. ~ Optimization of Consulting Services structure to support the future growth plans. ~ Managing recruitment, training, development, and retention of the consulting services staff.
Business consulting and technology- solutions company, specializing in high value applications for the collaboration and content management systems within various verticals. Achieving service delivery outcomes, customer satisfaction and program-goals by managing large-scale (multi-million-dollar) enterprise-wide initiatives. Successfully managing dispersed teams: Project Managers, Business Systems Analysts, Architects, Systems Engineers, Developers, QA Analysts. Technology implementation programs include projects for customers such as LA County’s ECM initiative (Assessor’s department, DRP, ISD, DPSS, Department of Coroner), LA City Atty, Abbott, Ceradyne, CHDI Foundation, CIRI, Clearwater, Colorado Springs, CredCo, CA-DWR, California State BoE, Fluor, Pitney Bowes, POLB, Screen Actors Guild (SAG), Producers Writers Guild (PWG), SunAmerica (subsidiary of AIG) ~ Roll out key implementations and act as program manager on projects for all the above named clients. ~ Build system and project requirement plans, Maximize transparent communication with focus on business issues and facilitation of improvement projects (part of go-paperless initiatives). ~ Consistently guide on-time, under-budget deployments of CRM (Salesforce, Dynamics, SAP) & ECM (Documentum, FileNet, OpenText, Oracle, Hyland, Docushare) systems initiatives, subsequently exceeding business case projections for performance and user acceptance. ~ Deploy standard business and maintenance processes within the organization to improve quality of deliverables and customer satisfaction. ~ Facilitate shifts from disparate project management and delivery practices by formalizing Program Office and delivery methodology. ~ Coach and develop senior-level developers, analysts, and technical writers, architects; to promote goal achievement through effective mentoring and ability to drive accountability. ~ Ensure tight controls and communications related to project management to ensure budget and delivery excellence.
Oversight of PMO, with the objective to set standards within the organization, setting stage for realistic expectations and promote accountability by facilitating customer access to resources including project consulting, process -redesign, applications development, infrastructure rollout, service delivery, and vendor management. ~ Established a PMO for a small, growing company by developing the strategic (technical & product) roadmap, translating the vision into tactical activities and aligning multiple projects with the long-term vision. ~ Program management role, responsible for fostering goal achievement by optimizing operations, people, processes, and technology, with a charter to facilitate best practices through review/implementation of business process framework focused on operational excellence and true consultative behaviors. ~ Drove technology-initiatives’ risk resolution in a cohesive and efficient manner. ~ Attained strategic turnaround resulting in strong customer feedback for high employee performance and noticeable transformation to service-oriented culture. ~ Brought a lead generation and a CRM to the market in record time – 4 months. The system supported global lead-generation initiatives and accounted for major part of company’s revenue from the day-one.