Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
With over 5 years of professional experience, currently contributing as an Assistant Manager at IGT Solutions, focusing on enhancing customer experience and sales strategies. Previously held leadership roles at IGT Solutions and Scicom MSC Berhad, collaborating with teams to streamline operations and elevate service delivery. Adept at customer service, team leadership, and driving operational efficiency, while supporting organizational goals. Committed to fostering collaboration and delivering impactful results aligned with company objectives. Excels in creating value through strategic problem-solving and customer-centric approaches.
Oversee contact centre operations, ensuring high service levels and compliance with industry standards. I led cross-functional teams to enhance service delivery and client engagement, driving operational excellence. My focus on data-driven decision-making and workforce management resulted in seamless operations and strong stakeholder relationships.