Melbourne, Victoria, Australia
My focus is on the educator experience, onboarding, retention and staff engagement. Responsible for the employment of casual staff to the Randstad Early Childhood Education team from application to onboarding to ensure Randstad is the easiest agency to work with. This includes: ▪️Managing the casual onboarding process (End to End) ▪️Group Registrations or One on One Interviews ▪️Organising partnerships to facilitate the future workforce - seeking new avenues to find potential staff ▪️ Organising Professional development for educators ▪️Running Work Rights and checks ▪️Verifying transcripts and qualification rights ▪️Seeking References ▪️Posting/ Managing Social Media adverts and sourcing educators ▪️Answering FAQ from potential educators ▪️Helping existing Randstad Educators with their careers ▪️Maintaining and updating compliance for over 900 educators
Book reservations for student group accommodations, transportation, and cultural activities in collaboration with Directors in Australia for 10 programs Maintain price book for all program locations in Australia to include prices for accommodations, transportation, classroom space, and cultural activities Create itineraries while also handling last minute cancellations and changes Monitor and accompany groups upon arrival in Australia and oversee all group activities and bookings
Responsible for ensuring that the weekly payroll transactions of up to 30 employees are processed correctly and timely Accurately sustain office organization by creating efficient forms and simplifying filing systems Coordinate new employee on-boarding and new hire paperwork Manage banking, deposits, and account registry
Communicated information to travelers concisely, including details of all products and policies Provided high levels of customer service while maintaining a 90% customer satisfaction rating Mentored and coached up to 25 new hires to increase on-the-job performances Greeted and welcomed walk-in clients and directed them to appropriate departments