London, England, United Kingdom
I’m a results-driven Product Manager and Product Owner (CSPO) with 4+ years of experience leading digital product strategy, innovation, and delivery across financial services, RegTech, and SaaS platforms. I specialise in translating complex business needs into scalable, user-centric solutions—delivering measurable impact in regulated environments such as InsurTech and KYC/AML compliance. At Davies Group Ltd, a global technology provider for regulated markets, I lead product strategy and execution across multiple SaaS offerings, including RegTech (Veriphy), EdTech (AML Training), Claims Management (ClaimPilot, US), and a Client Lifecycle Management platform. My hybrid role spans strategic planning, roadmap ownership, and hands-on delivery. I bring a strong technical foundation, a collaborative leadership style, and a passion for building products that solve real problems. I thrive in Agile environments, champion data-informed decisions, and foster alignment across stakeholders to drive product success. Core Competencies: Product Strategy & Roadmapping Agile & Scrum Leadership Stakeholder Engagement Market & User Research Product Lifecycle Management KPI Definition & Outcome Tracking SaaS, FinTech & RegTech Expertise Technical Fluency (Python, MySQL, HTML/CSS) API integration DevOps Mobile-based applications UX & Prototyping (Figma) Other tools: Jira & Postman Key Achievements: Revenue Growth: Expanded Veriphy’s product suite, driving significant revenue growth over three years through market analysis, supplier integration, and strategic partnerships. Client Retention: Reduced churn by 25% and cut onboarding time by 28% for a claims platform via workflow automation and process optimisation. End-to-End Product Delivery: Spearheaded the full lifecycle of a CLM platform for mid-tier banks and insurers—boosting adoption, operational efficiency, and client satisfaction. Team Leadership: Managed an outsourced development team to deliver seamless API integrations, enhance platform performance, and align delivery with strategic priorities.
Fully accountable for defining and executing product strategy and roadmaps, supporting a multi-billion-pound specialist professional services and technology firm with 8,500+ global professionals across 20+ countries, enabling clients in insurance and highly regulated industries to successfully manage risk, transform core business processes and sustainably grow. • Leading in-depth market research and competitive analysis to identify customer needs, industry trends, emerging opportunities and potential strategic growth areas, informing critical product and business decisions. • Collaborating with cross-functional and executive teams globally, ensuring alignment, managing stakeholder expectations and maintaining clear product visibility across complex organisational structures. • Gathering and translating complex business requirements from stakeholders, customers and end-users into actionable user stories, acceptance criteria, clear development priorities and measurable success metrics for product delivery. • Applying Agile methodologies and lean principles, including sprint planning, backlog grooming, reviews and continuous prioritisation, to accelerate delivery, ensure quality and drive results in fast-paced, multi-product environments. • Defining and monitoring KPIs to measure product success, leveraging data insights to drive iterative improvements and managing multiple products across Regtech, Opstech and Client Lifecycle Management from launch through full lifecycle.
Pitched, presented and secured freelance post-production contracts with major studios, including Netflix, Disney, Lionsgate and Warner Bros., consistently delivering high-quality, creative and technically precise work to meet client expectations. KEY ACHIEVEMENTS • Secured and successfully delivered multiple high-profile post-production contracts for international clients. • Delegated and coordinated tasks across a team of five contractors, optimising workload based on skills and capacity. • Edited, conformed and quality-checked digital media content to ensure compliance with the highest technical standards. • Consistently met tight deadlines while maintaining exceptional quality, precision and attention to detail.
Consulted and advised on technical solutions and IT operations, providing expert guidance on Microsoft products, network infrastructure and user access management, while leading and mentoring a high-performing technical support team of six, delivering training on troubleshooting processes and best practices to ensure efficient service delivery. • Participated in the Microsoft Dogfood program, testing pre-release software to identify issues and improve quality. • Monitored team performance, generated detailed reports and provided actionable feedback, ensuring operational targets were consistently met, processes optimised and high-quality support excellence maintained across all functions. • Interfaced with vendors and clients, managing IT facilities, network solutions and user access via Windows Active Directory, earning multiple accolades as “Top Subject Matter Expert” for technical expertise and leadership.
• Assisted customers to resolve technical queries and concerns with their Dell products. • Delivered technical and hardware support for laptops, desktops, and other peripherals. • Followed up cases on a priority basis until issues were resolved and closed. • Mentored new staff and generated monthly reports for the manager. • Provided excellent customer service and Up-sell Dell products.