New York City Metropolitan Area
At the nexus of retail technology and AI-driven strategy, my role as Portfolio & Business Tech Manager at The Estée Lauder Companies Inc. involved spearheading tech integrations for customer management across various brick-and-mortar locations. This included harmonizing vertical technologies with organizational frameworks to optimize customer engagement and streamline operations. Previously, at Xperiti, I led the deployment and marketing strategy for a pioneering web-based AI product, which entailed managing outbound sales calls, client portfolio oversight, and detailed product demonstrations. With a strong emphasis on problem-solving and business process optimization, my approach combined emotional intelligence with solutions-oriented thinking to address client needs effectively.
Chaired tech implementation team for brick and mortar locations in the ELC portfolio, to merge customer management with existing vertical tech and organizational .frameworks.
Headed deployment, marketing and operations strategy for web-based AI product Responsible for all outbound sales calls, management of client portfolio, and guiding clients and prospective clients through product offerings, product use cases, implementation, value-add, and fit. Used people skills to get an understanding of emotional friction and operational pain points, and solutions-oriented thinking to move towards an amiable and effective resolution
Merchant onboarding and reconciliation, including end-to-end data sourcing, strategizing, visualization, analysis, attestation and presentation to senior executives & group C-Suite. Co-authored location change management location strategy for a group consisting of three sites, and fourteen business groups. Designed and implemented a recruitment and hiring strategy via incumbent data and projections, and synthesized updates for executives on progress and progress vs. projections.
Built and owned an updated global compliance framework for key behavior patterns in high risk geographies. Paired this framework with a process analysis highlighting technical and operational gaps the firm was missing, and the cost and risk associated
Stress tested product behavior under various scenarios and logged aberrant behavior through JIRA.. Wrote use case analysis on fintech products as vectors for increased retention and lower cost in targer demographics. Consulted for the YouInvest development team lead on critical issues and pain points in pricing, features, languages and considerations regarding diversity, customer engagement and retention