Caterham, England, United Kingdom
Retail strategy and physical estate leader with extensive experience shaping the future of large-scale retail environments for major UK brands. Currently responsible for defining and delivering the multi-year physical estate strategy for Waitrose, overseeing a ~£1bn capital investment programme spanning store refurbishments, new openings, relocations and format evolution across the national store portfolio. I specialise in translating customer insight, trading performance data and market trends into location strategy, store development and investment decisions that strengthen brand presence and drive long-term commercial value. My role sits at the intersection of Retail, Property, Finance and Customer strategy, aligning capital allocation with business performance and growth ambitions. I work closely with senior stakeholders across Property, Commercial, Finance and Ecommerce functions to deliver a coordinated approach to estate planning, store design and development, ensuring our physical retail environment continues to evolve alongside changing customer behaviours. Passionate about the role of physical retail in an omnichannel world, I focus on creating store environments that improve customer experience, optimise space productivity and enhance operational efficiency.