Istanbul, Türkiye
As a Front Office Coordinator, I actively support the daily front office operations by executing tasks assigned by the Assistant Front Office Manager. I contribute to the smooth functioning of the reception by relieving the team from administrative burdens, allowing them to focus on guest engagement. I ensure that all operational tasks under my responsibility are completed on time, with precision and in alignment with Hilton service standards. Key Responsibilities: Support the daily operations of the Front Office and contribute to delivering seamless guest experiences. Perform trace and high balance checks regularly and take necessary actions where appropriate. Assist in the coordination of group reservations, room blocks, and VIP arrangements. Review and complete back-to-back bookings in the system accurately. Process invoice requests and handle payment-related tasks including provision cancellations and follow-ups with banks. Collaborate with Housekeeping to manage room statuses, due-out procedures, and resolve discrepancies. Monitor No-Show reports to help prevent revenue loss. Use OnQ and BirchStreet systems effectively to support operations and purchasing processes. Stay informed about hotel services, emergency procedures, and daily activity schedules. Execute tasks assigned by the Assistant Front Office Manager and ensure their timely and accurate completion. Key Contributions: Supporting VIP arrival preparations and room block management to strengthen operational flow. Monitoring room readiness timelines and contributing to guest satisfaction improvements. Assisting with documentation flow and interdepartmental communication to ensure smooth operations.
Curating exceptional guest experiences by addressing inquiries with efficiency, precision, and a proactive approach. Seamlessly managing communication between guests and management, ensuring the accurate and timely relay of all messages. Orchestrating wake-up calls flawlessly, allowing guests to begin their day as planned with impeccable service. Possessing an in-depth understanding of the hotel's exclusive offerings, intuitively recommending and elevating guest experiences through personalized upselling techniques. Handling emergency situations with poise and discretion, swiftly conveying crucial information to the appropriate departments. Exemplifying the pinnacle of refined hospitality, ensuring every interaction is warm, seamless, and tailored to exceed guest expectations. Upholding the highest standards of security, fire safety, and health regulations, fostering a secure and serene environment for both guests and colleagues. Continuously refining expertise through specialized training and development programs, staying attuned to the evolving landscape of luxury hospitality. Serving as a knowledgeable concierge of local culture and attractions, offering guests bespoke recommendations that transform their stay into an unforgettable journey. Meticulously adhering to brand standards, ensuring that every touchpoint reflects the sophistication, elegance, and prestige of the establishment. Collaborating harmoniously across departments, optimizing operational efficiency and curating a seamless guest experience that embodies excellence.
Answering calls & e-mails and forwarding to related unit or responsible person. Giving informations to guests about hotel facilities, events, transportation and concierge services Preparing the daily lists and reports. Taking care of and following guests' requests. Taking care of new recruits and trainees educational progress. Reporting the glitches. Assisting and tracking the maintenace problems solving.
Greet clients as soon as they arrive and connect them with the appropriate party. Answer the phone in a timely manner and direct calls to the correct offices. Deal with bookings by phone, e-mail, letter, fax or face-to-face . Complete procedures when Guests arrive and leave. Prepare bills and take payments. Deal with special requests from Guests. Answer questions about what the hotel offers and the surrounding area. Deal with complaints or problems. Enter customer data and send correspondence. Copy, file and maintain paper or electronic documents and records. Handle incoming and outgoing mail.
Train drivers whom attend İstanbul New Airport FAM trips and drive vehicles inside the airport. Test logins at license and plate system and, detect and report the errors. Give informations to firms about the license and plate system process. Follow the materials demand tracking prosess which need the printing the driver license and plates. Follow the materials demand tracking prosess which need for office. According certificates and license class, prepare Airside Driver License and give them by minutes. According to quality of vehiche and using purpose , prepare the Airside Vehicle Plates and Vehicle Introduction Cards and give them by minutes. Forward to plate and license lists to governor approve. Check the documents of company staffs which work in airside area at temporary time .
• Checking e-mails and telex messages coming from abroad stations and forwarding requests to the related departments especially handling and cargo. • Taking care of the confirmation process of arrival and departing flights on the system and correct in necessary situuations. • Controlling the stock aspect of the stations and prevent operational discruptions. • Techical check of the damaged containers coming from the other stations or damaged in the parking area.