Ministry of Finance, Saudi Arabia · Al-Imam Muhammad Ibn Saud Islamic University
Result driven and success oriented Manager of Sales, with more then twelve years of extensive experience in sales,retail Exceptional track record in increasing sales combined with a determination to capitalise on business exposure, broad cross-industry experiences with leading multinational corporations and a developed effective network of executive relations Sets clear objectives and performance metrics and empowers others to produce results. Quick to recognise business opportunities, keeping a finger on the pulse of current and future trends. Takes decisions based on market and product analysis and strong business acumen. Energetic and motivational; leads by example, drives performance and directs multi-disciplined and teams to achieve success. Email:- [email protected]
• Establishing sales objectives by creating a sales plan and quota for districts in support of national objectives. • Implementing trade promotions by publishing, tracking, and evaluating trade spending. • Mange sales branch over Saudi Kingdom. • Release and Mange all sale channels (APP, Sales Branch, Tele sales, Direct sales team). • Enhance the sales (policy and process and quality). • Recruit and selection all sales staff in different.
• Build up completed customer experience dept. includes (PPPs, KPIs, Service Standards, and all required systems). • Achieved one of the best international standard of contact centers (90/20). • 88% of 2018 cases totally solved according to targeted SLA. • 90% customer satisfaction level. • Manage to handle more than customer interaction during 2018
• Identifying the areas of improving the client's ROI, efficiency & profit margins. • Enlighten clients of market trends, patterns and market analysis. • Facilitates client’s requirement within Emdad -HR various specialized departments. • Practicing Emdad -HR values of transparency credibility & reliability.
• Successfully met self and company sales targets by a 100% between the years 2010 and 2015. • Increased customer base from 3500 to 6100 within 8 months by employing strategic sales initiatives. • Trained a total of 102 sales officers and support staff members within a short time span of 3 years. • Designed and implemented a strategic business plan, resulting in expanding the company’s customer base by 58%. • Developed and implemented a sales forecast system, that dynamically calculated future sales and constraints. • Identified 3 emerging markets as potential for growth, resulting in the sales expansion. • Increased customers’ interest in new product lines by successfully generating ideas for sales contests. Increased territory sales from less than $4 million to $8.2 million within 2 years, exceeding quota by 12% in 2015 and 15% in 2017. • Ranked as #1 area sales manager (out of 7) in 2014 and 2015. • Certificate of Excellence and creativity in 2011. • Interviews and recruitment with more than 100 employees from 2011 to 2016.
• Performed as District Manager on many occasions to ensure efficiency of operation • Achieved lowest shrink in our district of 12% and ran a 30% increase in sales for 2008 as a Store Manager • Trained and provided our district with 3 Successful Store Managers who were promoted out of my Store. • Chosen to open new retail location in 2009 and exceeded first-year goals by 17%. • Consistent achievement of sales and other metrics including year over year growth even during severe economic downturn of 2010. • Created schedules and established performance goals for employees.