Alberto Ramos

Engineering Manager

Ireland

About

Hands-on Engineering Manager, expertly directs and empowers large teams to success. In-depth Web-Operations, SRE, DevOps, project/program management and team-building knowledge. Core competencies and achievements: • Adept at DevOps/SRE practices & building empowered teams for agile execution: Focused on coding and automation. • Track record of successfully leading matrix/cross-functional teams to design, build, deliver and support complex software and IT products, meeting aggressive goals. • Natural team-builder: Extensive experience in recruiting, and managing/mentoring and leading teams. Managed and organized world-class, globally distributed agile teams, to deliver their best for their company. • Passion for technology with a solid IT background, including: SRE, SaaS/Microservices, Web Ops, DevOps, IT/Network management. Specialties: SRE, DevOps Web operations, Software development, IP Networks/IT management, SaaS/PaaS, Microservices architecture, financial/budgeting, ruby, strong leadership/influence, analytic skills, change management, remote teams, coaching/mentoring leaders, building talented teams, program management, Payment Processing.

Experience

  • Technical Services Manager at MongoDB
    Dec 2023 - Present · 2 yrs 7 mos

    Leading a highly skilled and motivated team to deliver excellent support to customers, focusing on MongoDB "core" features (replication, sharding, performance, queries, Indexes)

  • Personal goal pursuit at Career Break
    May 2021 - Sep 2023 · 2 yrs 5 mos

    Focused on my family (particularly my kids, 9 and 5 y/o) and a few personal projects: Investing in the stock markets and coded several bots for Day Trading in the DAX and SP500 indexes (in C# language, NT8 platform)

  • Engineering Manager, Reliability at GitLab Inc.
    Apr 2020 - Apr 2021 · 1 yr 1 mo

    Led the Datastores team in Gitlab - SRE and DBRE profiles - to deliver their best for the Infrastructure team and the Company. Maintained and evolved our Postgres DB and Gitaly (repo storage) services, exceeding 99.95% availability. Most of the infrastructure run in GCP (Google Cloud Platform).

  • Principal Service Eng manager (SRE) at Microsoft
    Nov 2017 - Mar 2020 · 2 yrs 5 mos

    Hired to transform the Azure DevOps and 1ES Dublin Service Delivery teams into SRE teams. Established the baseline and the SRE vision to meet, evangelizing the team to move in the direction of “more code/automation, less toil”. Shaped the sprints team cadence, joining the other regions in their SRE follow the sun (APAC, Redmond). Hired and onboarded five new team members since, with SWE-SRE background. Designed a very detailed Onboarding New Hire guide for SRE new hires across all regions (minimizing onboarding time). Led my team to excel at incident mgmt and prevention for the wider SRE team, contributing with groundbreaking project work (Migration/automation of legacy services in Azure, Azure Network Tshooting) and production repair items.

  • EU DevOps Manager at Zendesk
    Apr 2014 - Nov 2017 · 3 yrs 8 mos

    Run a DevOps large team within a follow-the-sun Ops group (Dublin, Copenhagen & Montpellier) to keep the company production environment and services available at all times. Deployed/managed infrastructure, with a focus on automating a large micro services platform: Ruby on Rails/Go/Scala + Ubuntu/CentOS, Cloudformation, Chef, Nginx, MySQL, Cassandra, Redis, Elasticsearch, Kafka, Kubernetes+Docker and more. ● Grew and stabilised a team of up to 18 senior DevOps, enabling them to perform seamlessly on the EU shift. Successfully managing the Ops scrum/kanban, automation/coding projects, work priorities and on-call shifts. ● EU Ops incident manager: Coordinating the company cross-functional team (Ops, devs, Support) when production incidents happen impacting customers. Co-leading the incident mgmt process in Zendesk.