Charlotte, North Carolina, United States
Hello! I’m Alondra Cruz, a driven and bilingual business student at the University of North Carolina at Charlotte, double majoring in International Business and Finance with a concentration in Risk Management and Insurance. I’m passionate about financial strategy, global markets, and using data to drive smarter business decisions. With over five years of experience as a Guest Service Supervisor at Drury Hotels, I’ve developed strong leadership, problem-solving, and operational skills in fast-paced environments. From managing teams to handling guest relations, I’ve learned how to stay composed under pressure and deliver consistent results. I’ve also built a solid foundation in finance and analytics through my coursework and hands-on projects. I'm comfortable working with tools like Excel, SQL, Python, and R to analyze data, build models, and support business decision-making. Let’s connect! I’m excited to explore opportunities to grow, contribute, and create value in dynamic business environments.
• Assist management in supervising front desk and guest service operations, ensuring compliance with company policies, internal controls, and service standards. • Lead, train, and mentor cross-functional teams across front desk, food & beverage, and housekeeping to drive operational efficiency and service excellence. • Oversee daily cash handling, transactions, and reconciliation processes with strong attention to accuracy and internal control procedures. • Resolve guest concerns and operational issues promptly, minimizing service disruptions and protecting brand reputation. • Monitor team performance and implement training action plans to improve productivity, accountability, and quality standards. • Support night audit and administrative functions, gaining exposure to reporting, documentation accuracy, and financial record integrity. • Maintain a safe and compliant work environment by ensuring adherence to operational policies and risk-management procedures.
• Welcome arriving guests with a smile, setting the tone for their stay and demonstrating our commitment to excellent customer service. • Answer all incoming telephone calls from guests seeking information about the hotel, availability, location, things to do in the area, and to make, cancel, or modify hotel reservations. • Make reservations, check-in, and check out guests, all while offering guests a +1 customer service, promoting company programs, and maintaining guests' records. • Assist with guest requests. • Handle, resolve, and follow up with guest complaints to ensure guest satisfaction and company policy are met. • Cash handling and billing information. • Coordinate with housekeeping, team members, and management to fulfill guest’s expectations, demonstrating our commitment to teamwork and guest satisfaction. • Carried out duties of hot food attend, following F&B preparation and sanitation guidelines. • Bartending experience, focusing on alcohol service guidelines and best practices. • Exceptional organization skills
• Supported recruitment team in sourcing, screening, and shortlisting candidates for finance and accounting roles across multiple industries. • Strategic Contact Expansion- Uploaded 4,700 contacts to target lists, generating 7 opportunities worth £82k in potential fees. • Drafted and posted job advertisements and assisted in maintaining candidate and client records to ensure accurate data management. • Effective Role Advertising- Promoted 43 vacancies, delivering £35k in realized fees. • Assisted with daily administrative and marketing tasks, improving team efficiency and supporting placement goals. • LinkedIn Audience Growth- Published 47 video posts, increasing followers by 2,300. • Collaborated with recruitment teams, gaining exposure to full-cycle recruitment and client relationship management across the UK finance recruitment markets.
As a consultant for SPAN 3220 Spanish for Business and International Trade, I offer valuable support and guidance to students and faculty, helping to enhance communication skills within a professional business context.